CWU T&S WEEKLY BULLETIN NO 2021 /
18 July 2021
TELSTRA SECRET FILES
All Telstra staff should be aware of the fact that Telstra across Australia has the ability to keep secret files on you. These secret files can contain adverse comments about you and can be shared between managers. There appears to be a second process to create and keep secret files.
The issue came to light when a security breach was discovered at E000 (Triple Zero) at Paddington Sydney. Staff had access to some files. The exchanges of letters below provides more information and our concerns. We will be following up.
This can be a material matter when selection for redundancy, promotion, performance, bonus, etc occurs.
E000 SECRET FILES - OUR LETTER TO TELSTRA EXTRACT
Some staff have feedback and we are concerned about a cover up. This needs your national oversight and some urgent action. This is a very serious matter.
We are concerned that those dealing with our complaint, engaged in the conduct we are complaining about. It follows that we will not get a response until all files are deleted.
Staff are hearing the following:
1. There is a function in WorkDay called "FEEDBACK SHARING Don't share with "name".
2. This has been used routinely in Sydney, Melbourne and Adelaide E000 centres.
3. This has been the means where managers create secret files on staff and share the secret files with other staff.
4. Telstra is conducting an audit.
5. The function is to be disabled.
6. There is another class of files which are secret and not related to WorkDay.
7. The secret files are being deleted.
We already advised you that this was discovered by members when a security breach occurred (and covered up by Telstra). The security breach allowed any staff member to look at the certain personal details of others. It even allowed staff to look at Manager's files.
Some staff have copied their own files and have expressed their strong disagreement with the information. We demand:
1. that staff be advised if secret file existed about them
2. that the secret files be provided to staff, if then requested.
This is the minimum required. Obviously these files are there for a reason - and we can reasonably assume that they have been used for purposes such as promotion, KPI and performance measures. Some of the secret files obtained support this view. This is a critical matter in E000 where time is counted to the second.
Staff may review the secret files for the following purposes
ú Where allegations of bullying have been considered
ú Where performance reviews have been concluded with adverse comments
ú Where promotion has been affected.
E000 SECRET FILES - TELSTRA REPLY EXTRACT
I have been continuing to investigate the issues raised. A part of this investigation has been in relation to understanding what the options are for managing feedback from a system perspective.
As I am still investigating the matters you have raised relating to the feedback tool, I do not currently have a view in relation to whether the function will be disabled. As outlined in my initial response to you, my understanding is that the ability for employees to set differing levels of visibility on feedback is standard, however I have posed that question to the systems team in order to consider what options may be considered to resolve this.
For clarity, there are 3 levels of visibility available for feedback, these are:
1. public (meaning all internal staff can see)
2. the individual and reporting line can see
3. confidential - only management line can see
The examples we have discussed relate to the confidential feedback. I am able to confirm that no feedback has been deleted from the system, and deletion of any feedback can only be actioned by our systems team.
I understood from your last communication that deleting confidential feedback is something you wanted us to consider. Are you now suggesting that deletion of these records would not be suitable as part of the resolution of this issue?
I will be able to respond with additional updates regarding this matter next week.
POST SPF SURVEY - OLD OVERTIME SYSTEM WINS
See below the outcome of the recent survey completed by Post. 24 Technicians were invited to complete the survey . 14 responded. The survey was open for 7 days.
Q1. Would you prefer overtime to be allocated based on; a) on the amount of offers made? or b) on the amount of overtime hours worked
A1. 1 vote for (a), 13 votes for (b).
Q2. Would you prefer the overtime tally to be; a) ongoing rolling period? or b) on a rolling 12 week rotation?
A2. 2 votes for (a), 12 votes for (b).
Q3. Would you agree that a "do not call" optional list be created? a) Yes b) No
A3. 14 votes Yes, 0 Votes No.
POST SPF TCM MEETING
The next SPF TCM meeting is scheduled on next Tuesday 20 July 2021. Post will now implement the old overtime allocation system and we will discuss the details at the TCM.
If you have any issues to be raised, Please advise me or Gary Newberry asap.
Sharing short comments from members
- Refreshing Dan how you call it as you see it. MEMBER COMMENT RE INFRACO TOWERS This keeps me a loyal member.
- I have read the Bulletin No 2021/28 - Post EBA should make pay rises because the post has made huge profits in Pandemic COVID-19. I support Tasmania industrial actions.
Authorised by Dan Dwyer Branch Secretary
CWU Telecommunications & Services Branch, Sydney City, NSW.