12.3 Leave payments
12.3.1 Payment of personal leave and annual leave will be calculated and paid according to base salary, plus commission or bonus received in the 12 month period immediately prior to the leave being taken. Until a sales employee has been employed for 12 months, he or she will be paid according to base salary plus percentage of commission target or bonus achieved.
13. PROCEDURE TO AVOID DISPUTATION
13.1 The primary responsibility for dispute resolution is between employees and their manager/supervisors. In the event of a dispute arising in the workplace, about the application of this award, the procedure to be allowed to resolve the matter will be as follows:
13.2 The employee(s) and their manager(s)/supervisor(s) will meet and confer on the matter.
13.3 If the matter is not resolved at the meeting, the parties will arrange for further discussions between the employees and more senior levels of management. The employees may have a representative. The representative may participate fully but not answer questions on behalf of the person/s raising the grievance or dispute. Where the representative is also an employee of the employer, both persons shall have a reasonable amount of paid time off work to prepare for the meeting.
13.4 If the matter is still not resolved the parties will elevate it to the head of the Business Unit with written advice to Human Resources. At the election of the person raising the grievance, she/he shall be entitled to representation in the manner described in 13.3.
13.5 If the matter is still not resolved it may be referred to the Australian Industrial Relations Commission. Where a representative from the workplace has been involved and that person is requested to continue to be the sole representative, then the representative and the person involved in the grievance shall be granted time off work without loss of pay for the purpose of attending the hearing only.
STATUS OF AWARD
AP836064 - Telstra/CPSU Sales Award 2004
This Fair Work Australia consolidated award incorporates all amendments up to and including 22 September 2005 (variation PR962975).
Clauses affected by the most recent amendment(s) are:
10. Salaries
AP836064 [Pre-Reform FWA Consolidation]
AUSTRALIAN INDUSTRIAL RELATIONS COMMISSION
Workplace Relations Act 1996
s113 application for variation
CPSU, the Community and Public Sector Union
(C2003/4925)
TELSTRA/CPSU SALES AWARD 2004
Telecommunication services
COMMISSIONER THATCHER SYDNEY, 30 JULY 2004
New award.
ORDER
A. Further to the hearing of this matter on 27 July 2004, the Telstra/CPSU Sales Award 2001 has been set aside [PR950288], and the following new award is made in part settlement of the finding of an industrial dispute by Commissioner Cox on 11 February 1993 (ODN C No. 32214 of 1993):