1.	Title
      2.	Commencement and transitional
      3.	Definitions and interpretation
      4.	Coverage
      5.	Access to the award and the National Employment Standards
      6.	The National Employment Standards and this award
      7.	Award flexibility
      8.	Types of employment
      9.	Probationary employment
    10.	Termination of employment
    11.	Redundancy
    12.	Ordinary hours of work and rostering
    13.	Minimum wages
    14.	Shift work arrangements
    15.	Overtime and penalty rates
    16.	Unscheduled customer servicing
    17.	Breaks
    18.	Partial exemptions
    19.	Classifications
    20.	Payment of wages
    21.	Allowances
    22.	Superannuation
    23.	Annual leave
    24.	Personal/carer’s leave and compassionate leave
    25.	Parental leave
    26.	Community service leave
    27.	Other leave
    28.	Family leave
    29.	Long service leave
    30.	Public holidays
    31.	Dispute resolution
    32.	Accident pay
    Schedule A 	Award Flexibility
    Schedule B 	Dispute Resolution
    Schedule C 	Classifications
    Schedule D 	Minimum Wages