SCHEDULE A- TECHNICAL EMPLOYEES BASE RATES OF PAY AND CLASSIFICATION BANDS
(a) Employees will be appointed in writing by nbn to a classification band.
(b) Base rates of pay and classification bands are as shown in the table below:
BAND 4 RANGE $ PER ANNUM $96,696.83 - $116,018.10 AWARD ALIGNMENT Telecommunications Associate INDICATIVE ROLES INCLUDE Major Incident Manager Network Operations Team Leader Business Assurance Team Leader Operations Lead - Service Assurance Senior Network Engineer (non field operations) Advanced Service Assurance Engineer Senior Network Assurance Analyst Communications Specialist Service Assurance Specialist Senior Location Analyst Senior Technical Analyst Technical Customer Team Leader Senior Order Management Specialist BAND 3 RANGE $ PER ANNUM $82,524.89 - $92,832.58 AWARD ALIGNMENT Principle Telecommunications Technician Advanced Telecommunication Technician INDICATIVE ROLES INCLUDE Network Engineer (non field operations) Service Assurance Engineer Senior Network Analyst Location Analyst Customer Case Manager Order Management Specialist Customer Priority Care Specialist BAND 2 RANGE $ PER ANNUM $64,470.59 - $77,366.52 AWARD ALIGNMENT Customer Field Technician Senior Network Operator Senior Service Assurance Operator Business Assurance Operator Network Analyst Network Operator Service Assurance Operator Customer Support Operator Technical Customer Support INDICATIVE ROLES INCLUDE Telecommunications Technician BAND 1 RANGE $ PER ANNUM $54,162.90-$60,606.33 AWARD ALIGNMENT Trainee Network Operator Trainee Customer Support Operator INDICATIVE ROLES INCLUDE Telecommunications Trainee Telecommunications Technical Employee(c) An Employee will be paid no less than the minimum base rate of pay as set out in the range for the band in which the Employee is appointed. Where a job role has the same skills, responsibility and knowledge as the indicative roles in band 1, 2, 3, 4 then that particular job will be classified in the relevant band and will be covered by scope of this Agreement.
(d) For the avoidance of doubt the classification bands listed in the table in (b) above incorporate all the technical classifications as set out in the Telecommunications Services Award 2020 (as at the commencement date of the operation of this Agreement).
(e) Unless specified otherwise in this Agreement, nbn will increase each Employee's rate
ofpay and the pay ranges set out in the table in (b) above by:
(i) 3% (rounded to two decimal places) on and from the first full pay period
commencing on or after 1 July 2022; and
(ii) 3.25% (rounded to two decimal places) on and from the first full pay
period commencing on or after 1 July 2023; and
(iii) 3.25% (rounded to two decimal places) on and from the first full pay
periodcommencing on and after 1 July 2024.
(f) For the avoidance of doubt, the pay ranges specified in the table in (b) above exclude the 3% increase set out at (e)(i) above.
(g) The wage increases provided for in this Agreement will apply to all Employees covered by this Agreement even if an Employee is being paid between the minimum and the maximum base pay rate for the band in which the Employee's job is classified. Such wage increases also apply to the minimum and maximum band rates.
(h) In accordance with clause 20.2 the base rates of pay in the bands in the table in (b) above include annual leave loading unless otherwise specified in writing by nbn.
(i) Band 1 is an entry level band that enables Employees to acquire skill sets necessary to move to positions in higher bands. However, band 1 is not an exclusive entry point into this classification structure.
(j) Unless otherwise specified in this Agreement an Employees base weekly rate of pay is calculated by dividing the Employees base salary per annum in the table in (b) above by 52. An Employees base hourly rate of pay is calculated by dividing the Employees base salary per annum in the table in (b) above by 52 and then by 38.
Higher Duties Allowance
Temporarily working in a higher band for a period of less than one day will not entitle Employees to
any additional payments. If the period is for more than one continuous day of work in the higher
band an allowance will be paid. The allowance will be the difference between the Employee's
currentbase rate of pay and the minimum base rate of pay for the band in which the higher job is
allocated. The allowance will apply to any periods of paid leave during the period an employee
works in the higher band.
SCHEDULE B - CONTACT CENTRE BASE RATES OF PAY AND CLASSIFICATION BANDS
(a) Employees will be appointed in writing by nbn to a classification band.
(b) Base rates of pay and classification bands are as shown in the table below:
(c) An Employee will be paid no less than the minimum base rate of pay as set out
in the range for the band in which the Employee is appointed. Where a job
role has the same skills, responsibility and knowledge as the indicative roles in
band 1, 2, 3, 4, 5 then thatparticular job will be classified in the relevant band
and will be covered by scope of this Agreement.
(d) For the avoidance of doubt the classification bands listed in the table in (b)
above incorporate all the contact centre classifications as set out in the
Telecommunications Services Award 2020 (as at the commencement date of
the operation of this Agreement).
(e) Unless specified otherwise in this Agreement, nbn will increase each
Employee's base rate of pay and the pay ranges set out in the table in (b)
above by:
(i) 3% (rounded to two decimal places) on and from the first full pay
periodcommencing on or after 1 July 2022; and
(f) For the avoidance of doubt, the pay ranges specified in the table in (b)
above exclude the 3% increase set out at (e)(i) above.
(g) The wage increases provided for in this Agreement will apply to all Employees
coveredby this Agreement even if an Employee is being paid between the
minimum and the maximum base pay rate for the band in which the
Employee's job is classified. Such wage increases also apply to the minimum
and maximum band rates.
(h) In accordance with clause 20.2 the base rates of pay in the bands in the
table in (b)above include annual leave loading unless otherwise specified
in writing by nbn.
(i) Unless otherwise specified in this Agreement, an Employees base weekly rate
of pay is calculated by dividing the Employees base salary per annum in the
table in (b) above by 52. An Employees base hourly rate of pay is calculated by
dividing the Employees basesalary per annum in the table in (b) above by 52
and then by 38.
Higher Duties Allowance
Temporarily working in a higher band for a period of less than one day will not entitle
Employees to any additional payments. If the period is for more than one continuous day
of work in the higher band an allowance will be paid. The allowance will be the difference
between the Employee's current base rate of pay and the minimum base rate of pay for
the band in which the higher job is allocated. The allowance will apply to any periods of
paid leave during the period an employee works in the higher band.
SCHEDULE C- CLERCIAL EMPLOYEES RATES OF PAY AND CLASSIFICATION BANDS
(a) Employees will be appointed in writing by nbn to a classification Band.
(b) Base rates of pay and classification bands are as shown in the table below:
(c) An Employee will be paid no less than the minimum base rate of pay as set out in the
range for the band in which the Employee is appointed. Where a job role has the
same skills, responsibility and knowledge as the indicative roles in band 1, 2, 3 or 4
then that particular job will be classified in the relevant band and will be covered by
scope of thisAgreement.
(d) For the avoidance of doubt the classification bands listed in the table in (b) above
incorporate all the Clerical and Administrative classifications and descriptors as set
outin the Telecommunications Services Award 2010 (as at the commencement date
of theoperation of this Agreement). Executive Assistants to the Chief Executive Officer
and heads of departments are specifically excluded from the scope of this Agreement.
(e) Unless specified otherwise in this Agreement, nbn will increase Employees base rate
ofpay and the pay ranges set out in the table in (b) above by:
(f) For the avoidance of doubt, the pay ranges specified in the table in (b) above
excludes the 3% increase set out at (e)(i) above.
(g) The wage increases provided for in this Agreement will apply to all Employees
coveredby this Agreement even if an Employee is being paid between the minimum
and the maximum base pay rate for the band in which the Employee's job is
classified. Such wage increases also apply to the minimum and maximum band rates.
(h) In accordance with clause 20.2 the base rates of pay in the bands in the table in
(b)above include annual leave loading unless otherwise specified in writing by
nbn.
(i) Band 1 is an entry level band that enables Employees to acquire skill sets necessary to
move to positions in higher Bands. However, Band 1 is not an exclusive entry point
intothis classification structure.
(j) Unless otherwise specified in this Agreement, an Employees base weekly rate of pay is
calculated by dividing the Employees base salary per annum in the table in (b) above
by 52. An Employees base hourly rate of pay is calculated by dividing the Employees
basesalary per annum in the table in (b) above by 52 and then by 38.
BAND 5
RANGE $ PER ANNUM $91,538.17 -$100,562.15
INDICATIVE ROLES INCLUDE Subject Matter Expert
Principal Leader
AWARD ALIGNMENT Principal Customer Contact Leader
BAND 4
RANGE $ PER ANNUM $69,641.20 - $86,381.61
INDICATIVE ROLES INCLUDE Customer Contact Officer Specialist
Team Leader
Customer Resolution Agent
AWARD ALIGNMENT Principal Customer Contact
SpecialistCustomer Contact Team Leader
BAND 3
RANGE $ PER ANNUM $63,186.29 - $68,342.85
INDICATIVE ROLES INCLUDE Senior Customer Contact Officer
AWARD ALIGNMENT Customer Contact Officer Level 2
BAND 2
RANGE $ PER ANNUM $54,162.31 - $60,608.01
INDICATIVE ROLES INCLUDE Customer Contact Officer
AWARD ALIGNMENT Customer Contact Officer Level 1
BAND 1
RANGE $ PER ANNUM 1 $51,584.03
AWARD ALIGNMENT Customer Contact Trainee
INDICATIVE ROLES INCLUDE Customer Contact Trainee
(First 3 months of employment)
(ii) 3.25% (rounded to two decimal places) on and from the first full
pay period commencing on or after 1 July 2023; and
(iii) 3.25% (rounded to two decimal places) on and from the first full pay
period commencing on and after 1 July 2024.
Band 1 is an entry level band that enables Employees to acquire skill sets
necessary to move to positions in higher bands. However, band 1 is not an
exclusive entry point into this classification structure.
BAND 4
RANGE $ PER ANNUM $77,366.52 - $96,696.83
INDICATIVE ROLES INCLUDE Senior Accounts
Payable Senior
Accounts Receivable
Senior Procurement
OfficerSenior
Contract Officer
Senior Administrative
SupportFront Office
Supervisor Analyst -
Workforce Planning
Personal Assistant
AWARD ALIGNMENT N/A
BAND 3
RANGE $ PER ANNUM $63,185.52 - $74,135.75
INDICATIVE ROLES INCLUDE Accounts Payable
Officer Accounts
Receivable Officer
Procurement Officer
Payroll Officer
Contract Officer
Administrative
Support Front
Office Coordinator
Team Assistant
AWARD ALIGNMENT Clerk Level 4 and Level 5
BAND 1
RANGE $ PER ANNUM $55,457.01 - $60,606.33
INDICATIVE ROLES INCLUDE Receptionist
Administrative Assistant
AWARD ALIGNMENT Clerk Level 3
BAND 1
RANGE $ PER ANNUM $52,886.88
INDICATIVE ROLES INCLUDE Entry Level Role
- first 6 to 12 months employment
AWARD ALIGNMENT Clerk Level 1 and Level 2
(i) 3% (rounded to two decimal places) on and from the first full pay period
commencing on or after 1 July 2022; and
(ii) 3.25% (rounded to two decimal places) on and from the first full pay
periodcommencing on or after 1 July 2023; and
(iii) 3.25% (rounded to two decimal places) on and from the first full pay
periodcommencing on and after 1 July 2024.
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