Section 1: About this Agreement
      1. 	Title
      2. 	How this Agreement is organised
      3. 	How certain words/phrases are defined
      4. 	Who this Agreement covers
      5. 	Some important rules about how the Agreement operates
      6. 	Work model arrangements

Section 2: Pay and benefits
      7. 	Annual pay increases
      8. 	Pay rates for new employees & employees who move job
      9. 	Superannuation
      10. 	Salary packaging
      11. 	Performance pay principles
      12. 	Annual Bonus
      13. 	Zing

Section 3: Working arrangements
      14. 	Types of working arrangements
      15. 	Movingbetweenjobs
      16. 	Casual work arrangements
      17. 	Ordinary hours of work
      18. 	Scheduled work and shiftwork
      19. 	Breaks
      20. 	Additional hours
      21. 	Work on a public holiday

Section 5: Flexible work
      22. 	Workingflexibly
      23. 	NES flexibility arrangements
      24. 	Individual flexibility agreements
      25. 	Group flexibility agreements

Section 6: Consultation, dispute resolution and union matters
      26. 	Consultation
      27. 	Employee support, workplace delegates and union training
      28. 	How disputes are resolved

Section 7: Leave and public holiday entitlements
      29. 	How Telstra calculates leave entitlements
      30. 	Annual leave
      31. 	Buying extra leave
      32. 	Personal leave
      33. 	Family and Domestic Violence Leave
      34. 	Bereavement/compassionate leave
      35. 	Parental leave
      36. 	Long service leave
      37. 	Community Service leave
      38. 	Public holidays
      39. 	Telstra Additional Day

Section 8: Redundancy
      40. 	Some overarching principles
      41. 	Individual redundancy
      42. 	Group redundancy
      43. 	Voluntary redundancies
      44. 	Site function closure
      45. 	What happens if Telstra decides your role is redundant?
      46. 	Appeals
      47. 	Transitional arrangements

Section 9: Placement Period
      48. 	Employment Security
      49. 	Placement Period
      50. 	Review Period

Section 10: Retrenchment
      51. 	Retrenchment
      52.	Recognition of prior learning

Section 11: Telstra retail outlets
      53. 	Ordinary hours of work
      54. 	Casual rates of pay
      55. 	Penalty payments for all other employees
      56. 	Public Holidays
      57. 	Meal allowance
      58. 	Scheduling & rostering
      59. 	24 hour trading
      60. 	Relocation to another Telstra retail outlet
      61. 	Team meeting3

Section 12: Log on arrangements
      62. 	Field-based employees- travel to worksites
      63. 	Start of day procedures- first job received on the day
      64. 	Start of day procedures- first job received the night before
      65. 	Where an employee lives outside their work area
      66. 	Where an employee is required to travel to another work area
      67. 	End of day procedures
      68. 	Transfer to another work area
      69. 	Return of motor vehicles

Section 13: Allowances
      70.	All Employees
      71.	Higher Duties Allowance
      72.	Workstream Employees only

Section 14: Miscellaneous provisions
      73.	Calculation of benefits under this Agreement
      74.	Exempt Employees
      75.	Telstra Policies
      76.	Essential customer servicing
      77.	Excess Travel Time
      78.	Emergency Work
      79.	Working in remote localities
      80.	Working at Sea

     			Dictionary
      Appendix A: 	Pay for Job Family Employees
      Appendix 8: 	PayforWorkstream Employees
      Appendix C: 	Workstream arrangements
      Appendix D: 	Extended Shift Arrangement Guidelines

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