Section 1: About this Agreement
      1. 	Title
      2. 	How this Agreement is organised
      3. 	How certain words/phrases are defined
      4. 	Who this Agreement covers
      5. 	Some important rules about how the Agreement operates
      6. 	Work model arrangements

Section 2: Pay and benefits
      7. 	Annual pay increases
      8. 	Pay rates for new employees & employees who move job
      9. 	Superannuation
      10. 	Salary packaging
      11. 	Annual Bonus

Section 3: Working arrangements
      12. 	Types of working arrangements
      13. 	Movingbetweenjobs
      14. 	Casual work arrangements
      15. 	Ordinary hours of work
      16. 	Scheduled work and shiftwork
      17. 	Breaks
      18. 	Additional hours
      19. 	Work on a public holiday

Section 5: Flexible work
      20. 	Working flexibly
      21. 	NES flexibility arrangements
      22. 	Individual flexibility agreements
      23. 	Group flexibility agreements

Section 6: Consultation, dispute resolution and union matters
      24. 	Consultation
      25. 	Employee support, workplace delegates and union training
      26. 	How disputes are resolved

Section 7: Leave and public holiday entitlements
      27. 	How Telstra calculates leave entitlements
      28. 	Annual leave
      29. 	Buying extra leave
      30. 	Personal leave
      31. 	Family and Domestic Violence Leave
      32. 	Bereavement/compassionate leave
      33. 	Parental leave
      34. 	Long service leave
      35. 	Community Service leave
      36. 	Public holidays
      37. 	Telstra Additional Day

Section 8: Redundancy
      38. 	Some overarching principles
      39. 	Individual redundancy
      40. 	Group redundancy
      41. 	Voluntary redundancies
      42. 	Site function closure
      43. 	What happens if Telstra decides your role is redundant?
      44. 	Appeals
      45. 	Rules on Transfer of Business/Transfer of Employment
      46. 	Transitional arrangements

Section 9: Placement Period
      47. 	Employment Security
      48. 	Placement Period
      49. 	Review Period

Section 10: Retrenchment
      50. 	Retrenchment

Section 11: Telstra retail outlets
      51. 	Ordinary hours of work
      52. 	Casual rates of pay
      53. 	Penalty payments for all other employees
      54. 	Public Holidays
      55. 	Meal allowance
      56. 	Scheduling & rostering
      57. 	24 hour trading
      58. 	Relocation to another Telstra retail outlet
      59. 	Team meeting3

Section 12: Log on arrangements
      60. 	Field-based employees- travel to worksites
      61. 	Start of day procedures- first job received on the day
      62. 	Start of day procedures- f irst job received the night before
      63. 	Where an employee lives outside their work area
      64. 	Where an employee is required to travel to another work area
      65. 	End of day procedures
      66. 	Transfer to another work area
      67. 	Return of motor vehicles

Section 13: Allowances
      68	All employees
      69	Higher Duties Allowance
      70	Workstream Employees Only

Section 14: Miscellaneous provisions
      71	Calculation of benefits under this Agreement
      72	Exempt Employees
      73	Telstra policies
      74	Essential customer servicing
      75	Excess Travel Time
      76	Emergency work
      77	Working in remote localities
      78	Working at Sea
      79	Recognition of prior learning
      		Dictionary

Appendices
      Appendix A: 	Pay for Job Family Employees
      Appendix 8: 	PayforWorkstream Employees
      Appendix C: 	Workstream arrangements
      Appendix D: 	Extended Shift Arrangement Guidelines

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