Section 1: About this Agreement
          1.1	Title
          1.2	How this Agreement is organised
          1.3	How certain words/phrases are defined
          1.4	Who this Agreement covers
          1.5	Some important rules about how the Agreement operates
          1.6	Work model arrangements

     Section 2: Pay and benefits
          2.1	Annual pay increases
          2.2	Pay rates for new employees & employees who move job
          2.3	Transition to Fixed Remuneration
          2.4	Superannuation
          2.5	Salary packaging
          2.6	Performance pay principles
          2.7	Customer Satisfaction Bonus
          2.8	Zing

     Section 3: Working arrangements
          3.1	Types of working arrangements
          3.2	Moving between jobs
          3.3	Casual work arrangements

     Section 4: Hours of work & scheduling
          4.1	Ordinary hours of work
          4.2	Scheduled work and shift work
          4.3	Breaks
          4.4	Additional hours
          4.5	Work on a public holiday

     Section 5: Flexible work
          5.1	NES flexibility arrangements
          5.2	Individual flexibility agreements
          5.3	Group flexibility agreements

     Section 6: Consultation, dispute resolution and union matters
          6.1	Consultation
          6.2	Employee support, workplace delegates and union training
          6.3	How disputes are resolved

     Section 7: Leave and public holiday entitlements
          7.1	How Telstra calculates leave entitlements
          7.2	Annual leave
          7.3	Buying extra leave
          7.4	Personal leave
          7.5	Bereavement/compassionate leave
          7.6	Parental leave
          7.7	Long service leave
          7.8	Community Service leave
          7.9	Public holidays
          7.0	Telstra Additional Day

     Section 8: Redundancy
          8.1	Some overarching principles
          8.2	Individual retrenchment
          8.3	Group retrenchment
          8.4	Site function closure
          8.5	What happens if Telstra decides to retrench you
          8.6	Redeployment
          8.7	Retrenchment Benefit
          8.8	Recognition of prior learning
          8.9	Appeals
          8.0	Transitional arrangements

     Section 9: Telstra retail outlets
          9.1	Ordinary hours of work
          9.2	Casual rate of pay
          9.3	Penalties
          9.4	Meal allowance
          9.5	Scheduling & rostering
          9.6	24 hour trading
          9.7	Relocation to another Telstra retail outlet
          9.8	Team meetings

     Section 10: Log on arrangements	35
          10.1	End of day procedures
          10.2	Transfer to another work area

     Section 11: Allowances
          11.1	All employees
          11.2	Higher Duties Allowance
          11.3	Workstream employees only

     Section 12: Miscellaneous provisions
          12.1	Calculation of benefits under this Agreement
          12.2	Exempt Employees
          12.3	Telstra policies
          12.4	Essential customer servicing
          12.5	Excess Travel Time
          12.6	Emergency work
          12.7	Working in remote localities
          12.8	Working at sea
          12.9	Dictionary

     Appendix A: Pay for Job Family Employees
          A1	Pay increases
          A2	How the pay pool is calculated and distributed
          A3	New employees and newly promoted employees
          A4	Variable Remuneration
          A5	Minimum rates
     
     Appendix B - Transition to Fixed Remuneration
          B1	Process

     Appendix C: Pay for Workstream Employees
          C1	Pay increases
          C2	Performance bonuses
          C3	Minimum rates

     Appendix D: Workstream arrangements
          D1	Workstream principles
          D2	Customer Field Workstream
          D3	Multifunctional work provisions
          D4	Grandfathered employees
          D5	Salary maintenance rules for Workstream Employees

     Appendix E: Awards
          E1	Awards

     Signature page