The following process should be followed upon separation:
1. Employer completes a Cessation of Employment form (available on Comcare's website)
2. Once this form has been received, Comcare will provide the employee with the appropriate forms to allow them to be
registered on Comcare's Xpay system. This will ensure the employee continues to receive any incapacity payments
they are entitled to receive directly from Comcare. If the employee is accessing their superannuation, an authority will
need to be signed allowing Comcare to obtain information from their superannuation fund
3. Any outstanding Claims for Time Off Work (CFTOW) forms are completed and sent to Comcare for determination
4. Comcare reviews and determines as appropriate any outstanding incapacity benefits
5. Comcare reviews the claim and identifies any employee overpayment not yet recovered or fully recovered. If an
overpayment is found, Comcare will recover any overpayments from any superannuation benefit payable under its
section 114B power (note: tight timeframes are involved in section 114B recovery)
6. If incapacity benefits are payable following retirement, Comcare correctly determines these, either under section 19 for
employees who have not received a superannuation benefit (generally employees under age 55) or under sections
20, 21 and 21A for employees who have received, or are entitled to receive a superannuation benefit (generally
employees from age 55) and if the above applies.
MORE INFORMATION
Frequently asked questions-Separating from the Commonwealth following a redundancy
Disclaimer: The above hypothetical scenarios are intended as general guidance only. Each claim would be considered on its
individual merits and according to the presenting facts, and against the legislation.
For more information, please call us on 1300 366 979, email us at general.enquiries@comcare.gov.au,
or visit www.comcare.gov.au/claims.