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Conditions
1. Dirty Ticket of Work for NIA and wet weather. If no one is home or the job cannot proceed for whatever reason the sub- contractors should be paid a $30 fee for the visit. Contractors do not keep track of locations where sub-contractors can't work at the site because of hazards. Therefore sub- contractors keep getting sent to locations where they cannot perform the work. Policy is that the sub-contractors must visit the site to guarantee that the person is not home.
2. Unfair fines for sub-contractors if they lose equipment. They must sign a contract that states if a smart card is lost they must pay a $150 fee whereas the customer only pays $50.
3. In any instance where there is a OH&S issue and a second person is required there should be provisions for a second paid person to assist with job completion. Because time is a big factor for sub-contractors they cut corners on safety. I.e. will not wear safety harness as it take too much time to put harness on and off.
4. FOXTEL needs to address the repercussions of a sub contractor working on/installing PSTN line under the current ACA rules.
5. Where a technician covers a work order and finds extra equipment to be picked up i.e. disconnects they should be paid the going rate (RAS) for each lot of equipment. Sub- contractors are held accountable for the hardware even though they are not paid to do so.
6. Any sub contractor who holds a WIZ ID should be entitled to FOXTEL not criteria to be met i.e. regardless to install status.
7. Abolishment of 6 week waiting time before sub contractor can move between contractors.
8. Telstra/FOXTEL must supply a Test Box and Test Card for service calls.
9. Telephony expert to come on site within reasonable time when required and not talked through on the phone.
10. Any work that involves digging should be a rate for 15 mtrs. Anything above 15 mtrs fee for service and if through rock the work must have a time fee attached and the sub contractor has the discretion of refusing the work without prejudice. Flat rate regardless of different working conditions. Rates should vary on type of housing (townhouse, unit or house), whether a trip on the roof needs to be made etc.
11. Any complaints held on database that prove to be invalid should be permanently stricken from the record.
Rates
1. Mobile phone costs average $400. The down time spent on the telephone to FOXTEL must be addressed as this is causing financial and time problems to the sub contractor. Reduce phone contact to FOXTEL if Job code changes are necessary Time on the job is wasted by speaking on the phone and waiting for call backs from FOXTEL or WMC. This time lost is not taken into consideration under a flat rate system.
2. Rates are going down against CPI. Rates should at least keep up with increases in CPI. Price increases in stock must be passed on to the contractor not the sub contractor.
3. Sub contractors should be paid for the time taken to attend job training, stock take and early morning briefings. All costs associated with training should be covered by the contractor. Sub-contractors need to be experts with ADSL and phone line work yet have only undergone dodgy 4hr training which sub- contractors had to pay for.
4. Sub contractors working on Saturdays, any Sunday or after 7am to 5pm should be optional and penalty rates should apply.
5. The rate to install a PSTN return path should be $90 or a standard Telstra fee for service at $22 per 15 minutes.
6. On a customised and commercial install 90% of the quote must go to the sub contractor. On the provision that the sub contractor agrees to do that quoted work.
7. 35% across the board rate increase based on Siemens Thiess rates.
8. The cost of calibration of gas detector and DB meter should be on the contractor.
9. Where an amplifier need to be installed there must be a set rate for the installation.
10. Payment of $1000 fee offer from FOXTEL
11. Fee Digital FOXTEL installation to sub contractors.
12. Rates to be paid retrospectively to 15 March 2004 following further discussions.
13.Training package for the next 6-8 weeks.
14. File of customer history must be provided to the sub contractor on old work order.
15. Revised rate on lead in and replacement on service call.
16. If the contractor goes to a computerised system, PDO and trucks will be put in by the contractor not the sub contractor
Source:
Communications Electrical and Plumbing Union of Australia
NSW Postal and Telecommunications Branch
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