OPTUS EMPLOYMENT PARTNERSHIP AGREEMENT (2003)
(i) MINIMUM RATES
(Engineering & Technical Services/Television Operations)
MINIMUM RATE JOB GROUPINGS OPTUS RANGE REF
$66,700 * Group Leader (Network Management, 14
Subject to partial * Service Delivery, Field Operations,
exemption * Engineering
* Technical Specialist
* Other equivalent positions
$58,950 * Senior Network Engineer 13
Subject to partial * Senior Engineer
exemption * Design and Construction Co-ordinator
(except for the * Site Negotiator
job groupings * Environmental Planner
marked thus q) * Other equivalent positions
$53,100 * Team Leader (Network Management, Service 12
Delivery, Field Operations, Engineering)
* Service Manager
* Field Services Team Leader
* Senior CAD Specialist
* Other equivalent positions
$45,750 * Network Engineer 11
* Engineer
* Senior Fibre Technician
* Facilities Access Co-ordinator
* Broadband Specialist
* CAD Specialist
* Other equivalent positions
$39,450 * Associate Engineer (Network Management, 10
* Service Delivery, Field Operations,
Engineering)
* Fibre Technician
* Field Services Technician
* Network Technician (Field Operations)
* Other equivalent positions
$36,100 * Graduate Engineer 9
* Despatch Co-ordinator
* Other equivalent positions
$33,250 * Trainee Engineer 8
* Cellular Technician
* Other equivalent positions
$29,850 * Stores Assistant 7
* Other equivalent positions
$26,800 * Cadet Trainee 6
* Trainee
* Other equivalent positions
(ii) MINIMUM RATES (Customer Service/Television Programming and Production/General Support)
MINIMUM RATE JOB GROUPINGS OPTUS RANGE REF
$58,950 * Marketing Executive II 13
Subject to partial * Administration Manager
exemption * Systems Support Specialist
* Other equivalent positions
$53,100 * Facilities Co-ordinator 12
Subject to partial * Systems Administrator
exemption * Systems Analyst
* Financial Analyst II
* Other equivalent positions
$45,750 * Marketing Executive I 11
Subject to partial * Team Leader (Customer Service)
exemption * Other equivalent positions
$39,450 * Sales Co-ordinator 10
* Executive Assistant
* Team Leader (Switchboard)
* Enquiry Centre Supervisor
* Financial Analyst I
* Team Leader (Billing Production)
* Systems Co-ordinator
* Offices Services Co-ordinator
* Other equivalent positions
$36,100 * Marketing Assistant 9
* Customer Service Specialist
* Video Traffic Scheduler
* Other equivalent positions
$33,250 * Customer Service Representative 8
* Retail Sales Consultant*
* Enquiry Centre Officer
* Accounts Clerk
* Billing Control Clerk
* Graduate Trainee
* Team Assistant
* Sales Support Representative
* Videotape Operator
* Videotape Library Assistant
* Other equivalent position
$29,850 * Operator (OCS) 7
* Typist
* Word Processing Operator
* Mail-Clerk
* Receptionist
* Administrative Assistant
* Data Entry Operator
* Other equivalent positions
$26,800 * Clerical Assistant 6
* Cadet Trainee
* Trainee
* Catering Assistant
* Other equivalent positions
Retail Sales Consultants may, where they agree, be subject to a commission based remuneration structure provided that the minimum remuneration to apply shall not be less than 70% of the minimum rate prescribed in this Agreement as adjusted annually. The balance of their remuneration under such arrangement will comprise Achievement Incentives. Such commission based arrangements, where and for the time/s for which they operate, shall operate to the exclusion of the Optus General Incentive Scheme.
(iii) MINIMUM RATES (COMMISSION BASED SALES)
MINIMUM RATE JOB GROUPINGS OPTUS RANGE REF
$58,950 * Reserved 13
Subject to partial
exemption
$53,100 * Sales Executive 12
Subject to partial * Other equivalent positions
exemption
$45,750 * Sales Representative (Retail) 11
Subject to partial * Residential Sales Consultant#
exemption * Retention Sales Representative#
* Team Leader (Telemarketing/Teledirect)
* Other equivalent positions
$39,450 * Telesales Representative 10
* Other equivalent positions
$36,110 * Telemarketing/Teledirect Specialist 9
* Other equivalent positions
$33,250 * Telemarketing/Teledirect Representative 8
* Other equivalent positions
$29,850 * Reserved 7
$26,800 * Reserved 6
The minimum rates prescribed for commission based Sales roles relate specifically to On Target Earnings (OTE) which includes 'Target Achievement Incentives'. For the purpose of compliance with this Agreement, the minimum remuneration as determined from the relevant Optus Sales Plan shall not be less than 50% of the OTE rate specified above.
# Residential Sales Consultants or Retention Sales Representatives may, where they agree, be subject to a commission based remuneration structure providing minimum remuneration of less than 50% of the OTE prescribed in this Agreement as adjusted annually.
APPENDIX B ISSUE PREVENTION AND RESOLUTION
It is the policy of Optus to provide a productive, rewarding, enjoyable, safe and non-discriminatory work environment for its employees. This environment should be characterised by co-operation, mutual respect and open communication directly between management and employees.
This clause sets out the procedures to be followed for preventing and settling disputes about matters arising under this Agreement between Optus and the employees covered by it.
All issues of concern should, in the first instance, be processed within the Optus employee relations environment.
1. An employee who anticipates or is experiencing a job-related problem should in the first instance discuss it with his or her immediate supervisor or manager.
Manager's are required to set aside the time necessary for a fair and open discussion.
Under no circumstances shall an employee be disadvantaged if they raise an issue for discussion.
When appropriate, managers should 'investigate the facts, consider any policies and practices that may be applicable and consult with the Human Resources representative for independent advice as required. The manager should give the employee a specific response within a reasonable period of time.
2. If the problem is not resolved at this level, or if there is some reason why the problem cannot be discussed with the immediate supervisor, the employee is to take it to the next level manager or to their Human Resources representative. If it is deemed -appropriate this may include the involvement of the appropriate directors.
3. Should the above steps fail to resolve the issue, Optus acknowledges the employee's right to raise the issue with a union that is entitled to represent their interests who will then, mi the first instance seek discussions through direct consultation with Optus Human Resource management.
4. If these discussions are unsuccessful the matter can be either referred by Optus or the employee to an agreed private mediator or arbitrator, or failing agreement, as nominated by the Australian Industrial Relations Commission.
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