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Version 02/11/2000 3:27 pm
PART 1 - YOUR EMPLOYMENT ARRANGEMENTS Your Role In Telstra Australian Workplace Agreements How you will be employed PART 2 - HOURS OF WORK Your hours of work Shift Work Overtime rates Rest relief Exemptions PART 3 - WORKSTREAM ARRANGEMENTS AND INCREASES Definitions Workstream Principles onAir Centre Workstream Support Workstream Technical Workstream Technology Professional Workstream Multi-functional work provisions - TW and TPW PART 4 - SPECIAL ARRANGEMENTS LEAVE AND ALLOWANCES Annual Leave Redeployees and Salary Maintenance Linguistic Allowance First Aid Allowance PART 5 - OPERATION OF THE AGREEMENT Workstream Definitions Who this agreement applies to When this agreement applies Exceptions Operation of the Agreement Dispute avoidance/resolution Consultative Arrangements SCHEDULES Company Rates Movement within and Between Workstreams OACW and SW Salary Schedules Awards
2.1 Workstreams
2.2 Movement of Staff
3. AUSTRALIAN WORKPLACE AGREEMENTS 3.1 Telstra may enter into an Australian Workplace Agreement (AWA) with any staff member covered by this Agreement. However: (a) no staff member will be required to enter into an AWA for their existing job or for a job to which they are transferred or promoted and will have the choice of accepting or rejecting the AWA; (b) existing staff members who are party to AWAs will, on expiry of those AWAs, have the choice of accepting or rejecting a subsequent AWA. The AWA may operate to the exclusion of this Agreement or prevail over its terms to the extent of any inconsistency. 4.1 Employment Arrangements Telstra may employ staff either on full time or part time hours. Employment at Telstra may also be full time or part time for a fixed period or for a specific project.
4.2 Part-Time Employment
5.1 If you work full time
5.2 Start and finish times
5.4 Committed Scheduling 5.4.1 For staff member's working ordinary hours between 7 am and 7 pm Monday to Friday in Customer Call Centres a Committed Scheduling arrangement will apply in accordance with the following principles. Committed Scheduling covers the full range of work functions including call handling and non-call handling activities. 5.4.2 The Centre Manager will determine the timing and the need for the introduction of the scheme.You will be scheduled to work a total of 147 hours over a four-week period, averaging 363/4 hours per week. You will be scheduled to work no more than 10 hours per day and no less than 5 hours per day. 5.4.3 Schedule options will be developed on a four-weekly cycle and take into consideration the needs of the business together with the needs and preferences of staff members. 5.4.4 Individual schedules will include predetermined daily commencement; finish and meal break times plus up to two scheduled days off over a four-week period. The allocation of schedules to a centre will be based on the number of requested days off by staff members in that centre. 5.4.5 Allocation of individual schedules will be based on the needs of the business and your preferences. Where there are gaps between the required schedule numbers and your preferences, all final schedules will be determined by the Centre Manager. 5.4.6 You will receive a minimum of one week's notice of your four-weekly schedule. The intent is to minimise variations in individual start times within a schedule and from schedule to schedule. 5.4.7 It is recognised that circumstances will arise from time to time that lead to staff member's not meeting scheduled start and finish times. Your Manager will have discretion to facilitate alternative arrangements where appropriate. 5.4.8 You may initiate schedule swaps, subject to the approval of your Manager where there is no impact on the business. 5.4.9 Overtime will be paid where you are expected to work beyond scheduled hours and your Manager does not facilitate time in lieu arrangements. 5.4.10 All unplanned leave will be recorded as equal to the amount of time you were scheduled to work that day. 5.4.11 If you are transferring from a site covered by this clause, the timing of the move will take into account balance of hours worked; if the hours worked are in excess of the 363/4 hour weekly average, your Manager will arrange time off in lieu. 5.5 If you work part time 5.5.1 As a part time staff member (other than a shift worker) your ordinary hours of work will be scheduled in the period between 7 am and 7 pm, on any day between Monday to Friday. Your minium daily hours of part-time work will be no less than 3 hours. Telstra or you may vary your hours by Agreement. 5.5.2 If you are an existing staff member who commences part time employment, or are employed as a part time staff member after commencement of this Agreement, your hours of work may be varied on the same basis that they are varied for a full time staff member working in an equivalent job in the same area. 5.5.3 As a part time staff member you will have reasonably predictable hours of work.
6.1 Hours of work for shift workers
6.2 Shift Arrangements
6.3 Transitional Arrangements
6.4 Shift Work TW
6.5 Extra week's leave for continuous shift workers
7.1 If you are a full time staff member 7.1.1 Telstra may require you to work reasonable overtime. If you are a full time staff member, and you are authorised to work overtime, you will be paid at the overtime rates prescribed in the relevant Award for overtime worked. 7.1.2 If you are a TW staff member the provisions of clause 12 of the Australian Telecommunications Technical and Trades Staff (Specific Conditions of Employment) Award 1975, as varied time to time will apply. 7.2 If you are a part time staff member 7.2.1 As a part-time staff member you may be requested, but not required, to work overtime. Overtime, when worked and authorised, will be paid at the rates provided in clause 7.2.2, after you have worked ordinary hours equivalent to a full time staff member, or weekly hours exceeding 36 3/4.
7.2.2 You will be paid overtime rates as follows:
7.2.3 If you work additional time, which is not overtime as defined, the additional time worked will be paid for at the ordinary time rate. Any additional hours paid at ordinary time will count for the pro rata accrual of annual leave and sick leave. 8.1 You will have at least 10 consecutive hours off work (inclusive of reasonable travelling time) between periods of ordinary hour's work.
8.2
8.3 Notwithstanding the provisions of clause 8.2 above, where overtime is worked under the relevant Award Emergency Duty provisions rest relief will only apply where the time worked is at least 3 hours (including travelling time) on each call. 8.4 The provisions of this clause do not apply where you wish to change your rostered shift, and your manager agrees to the change. 9.1 If you are employed in a job in the SW and you are not on a Company Rate and your salary exceeds $56,475 pa (from the First Increase Date) and $58,734 pa (from the Second Increase Date) (including Temporary Assignment Allowance), you will not be eligible to receive the payments prescribed in clause 7 (Overtime) or additional payments relating to rostered work on public holidays or excess travelling time or essential customer servicing contained in the GCOE Award. 9.2 If you are employed in a job in the OACW SW,TPW or TW above Band 8 (including on Temporary Assignment Allowance) you will not be eligible to receive the payments prescribed in clause 7 (Overtime) or additional payments relating to rostered work on public holidays or excess travelling time or essential customer servicing contained in the GCOE Award. 9.3 The exclusion in clause 9.2 does not apply to you if you are a TW staff member whose job is that of a technical specialist graded at or above Band 8. 9.4 The exclusion in clause 9.2 does not apply to you if you are a TPW staff member whose job is that of a technical specialist graded in Band 9.
"Actual Salary" means the salary, which you are actually paid. "Actual Salary" - Calculation of salary related benefits Your Actual Salary will be your salary for all purposes in calculating benefits under the applicable Awards and this Agreement, and for the calculation of superannuation, long service leave and such like. The Actual Salary excludes any Cash Payments as provided in this Agreement. "Company Rate" means the agreed annual rate of pay for a job within a Band in a Workstream at any particular time. "First Increase Date" means the date on which the first increase provided for in this Agreement is payable. This will be from the first full pay period occurring on or after certification of the Agreement. "Second Increase Date" means the date on which the second increase provided for in this Agreement is payable. This will be from the first full pay period occurring 12 months after certification of the Agreement. "On the Company Rate" means that your Actual Salary is the Company Rate for your Band within a Workstream "Not on the Company Rate" means that you are paid an Actual Salary based on the previous designation/classification system, and not a Company Rate of pay paid in accordance with the Workstream arrangements. "Cash Payment" Means a once off cash payment as provided in this Agreement. "Telstra Job Evaluation and Classification System" means the grading system that will apply to all jobs covered by this Agreement. It will involve agreed Telstra Core Job Descriptions, as well as a system to grade jobs from scratch using a new job description. The system is based on the internationally regarded Hay system of Job Evaluation, which allows for easy reference to market data. "Band" means the classification level of a job, and/or its occupant, within a Workstream. "Range" means the Job Evaluation and Classification System's point score range which defines the upper and lower points limits for a Band in the Workstream. "Core Jobs" means jobs that have been graded and placed into Bands by the Telstra Job Evaluation and Classification System using agreed job descriptions. Core jobs align particular job duties with Bands for the life of this Agreement, and guide evaluators in determining the appropriate Band for new or substantially altered jobs. "Workstream" means a defined group of staff members working in jobs which are operationally and organisationally associated within the company. Clause 19 of Part 5 of this Agreement defines the Workstreams that apply as part of this Agreement
The following principles apply to the implementation of the Workstreams and operation of this Agreement. The work in each Workstream will be evaluated in accordance with the Telstra Job Evaluation and Classification System and these principles.
11.1 The Telstra Job Evaluation and Classification System 11.1.1 Each Band, within a Workstream, will have agreed representative Core Job Descriptions. There may be more than one Core Job Description for each Band. Core Job Descriptions will form part of this Agreement.
11.1.2 As part of the job evaluation and classification process, managers will design any new jobs that will go into the Workstream. Should the parties to this Agreement be unable to reach Agreement on the appropriate grading of new jobs, the matter will be referred for review to a review team consisting of:
A majority of the three-person team will determine the outcome and this outcome will be binding on the parties to this Agreement without recourse to any further review or appeal. 11.1.3 Core jobs will not be changed, reviewed or altered except by agreement between the parties, and without the involvement of any third party, during the period of operation of this Agreement. 11.2 Movements within and between Workstreams 11.2.1 At the commencement of this Agreement the previous classification/designation system as provided in the awards in Schedule D will no longer apply in Telstra, for the purpose of recruitment, or for movements from one job to another, including promotion, transfer (other than in clause 1B/1, Schedule B)or redeployment. 11.2.2 A staff member who commences employment with Telstra after the certification of the agreement will be paid at the applicable Company Rate contained in Schedule A. 11.2.3 The rules governing movements within and between Workstreams covered by this Agreement are contained in Schedule B. 11.3 Australian Qualifications Framework (AQF) Where relevant Australian National Training Authority endorsed Training Packages (including AQF Qualifications) exist or are developed, Workstreams and jobs covered by this Agreement, will be aligned to them and they will be applied to staff members working in those jobs. Telstra will recognise prior learning in accordance with those Training Packages. Telstra is committed to ensuring that individual Recognition of Prior Learning (RPL) will be given. This may be arranged through the Performance Review and Development Process, or commenced at any other appropriate time. Arrangements may be made for the block recognition of prior formal training and qualifications to align these qualifications with the Training Package AQF qualifications. The above is dependent upon Telstra Advanced Learning, or its successor, attaining the relevant Training Package on its Scope of Registration. 12. ON AIR CENTRE WORKSTREAM (OACW)
12.1 Salary increase OACW
12.2 Transition Arrangements
12.2.1 On the First Increase date the following applies:
12.2.2 On the Second Increase Date the following applies:
13.1 Salary increase
13.2 Salary Increment Review Process 13.2.1 If you are paid at a salary increment level you will continue to be eligible for incremental salary advancement annually, subject to the provisions of Schedule B, until you reach the top of the relevant increment salary band.
13.2.2 Increment increase will be based on your supervisor's assessment of performance through the Performance Review and Development Process (PRDP) in accordance with the following arrangements:
14. TECHNICAL WORKSTREAM (TW) AND TECHNOLOGY PROFESSIONAL WORKSTREAM (TPW)
14.1 Salary increase TW and TPW
14.2 Transition Arrangements(b) (b)
14.2.1 On the First Increase Date:
14.2.2 On the Second Increase Date
14.3 Multi-functional work provisions - TW and TPW
Annual leave accrues on a pro-rata basis and may be taken by you at your initiative following such accrual, subject to the agreement of your manager. The quantum of annual leave afforded to you, and other arrangements relating to the payment and taking of such leave, continue to be regulated by the GCOE Award. 16. REDEPLOYEES AND SALARY MAINTENANCE 16.1 Salary Maintenance, including incremental progression, in the AOTC Redundancy Agreement does not apply to staff members covered by this Agreement. The terms of this Agreement apply instead. 16.2 Clause 16 only applies where there is a redeployment under the AOTC Redundancy Agreement 1993. 16.3 If immediately before certification of this Agreement you are a redeployee, on the First Increase Date you will receive a salary increase of 4% on your Actual Salary. Increments will cease. The job to which you are redeployed will be then be allocated to a Band in a Workstream. Your Actual Salary will remain unchanged. On the Second Increase Date, if as a result of the movement in the Company Rate for your job, your Actual Salary is less than the Company Rate you will move to the Company Rate. If on the Second Increase Date your Actual Salary still remains above the Company Rate you will receive a salary of increase of 2%.
If:
If you are directed to perform, in addition to your other work, work which consist of:
First aid attendants may be nominated at the manager's discretion in accordance with Telstra's Occupational Health & Safety Policy. Nominated first aid attendants will be trained and certified to St John's Ambulance Australia Senior First Aid standard or equivalent and paid an allowance of $8 per week.
Term/Meaning OnAir Centre Workstream means staff members who are employed in the On Air Business Unit and who are engaged in the activities of providing customer service and solution sales to the Customer segments of On Air, including the Consumer and Business segments, the Alliance partners, Mobile Net Retailers and Dealers. The Workstream includes Team Leaders, call centre staff and those engaged in activities associated with the day to day work of the call centres. Support Workstream means staff members who are employed in the OnAir Business Unit in the classifications specified in the Awards listed in Schedule D of this Agreement and who are engaged in work in Australia that is not in the Technical Workstream, Technology Professional Workstream or the OnAir Centre Workstream. This coverage excludes those staff members covered by any of the Agreements specified in clause 22 of this Agreement. Technical Workstream means staff members who are employed in the OnAir Business Unit and who are engaged in applying practical skills and knowledge to the technical aspects of voice, data, video and information technology and those engaged in the direct supervision of these staff. The work is focused on applying, either directly or in coaching others, technical know how to solve problems around technical practices. It requires a suitable practical background. The exercise of technical judgement is required within a specific discipline or area of technical work. Technology Professional Workstream
means staff members who are employed in the OnAir Business Unit and who are engaged in applying theoretical skills and knowledge to voice, data, video and information technologies and related architecture and those engaged in the direct supervision of these staff.
20. WHO THIS AGREEMENT APPLIES TO
20.1 This agreement applies to:
20.2 The unions bound to this Agreement are:
21. WHEN THIS AGREEMENT APPLIES This Agreement applies from the date of certification. Its nominal expiry date will be two years from the date of certification.
Staff members whose employment is covered by any of the following agreements are excluded from this Agreement:
23. OPERATION OF THE AGREEMENT
23.1 This Agreement operates as follows. Subject to relevant legislation, it overrides the operation of any Award or Certified Agreement binding on Telstra to the extent of any inconsistency. It supersedes and replaces the:
23.2 The parties agree that Telstra will apply to terminate any of the agreements with effect from the date of certification of this Agreement and the unions will consent to any such application. 24. DISPUTE AVOIDANCE/RESOLUTION
25.1 The parties recognise that the Telecommunications Industry is becoming more competitive and continues to be subject to significant change. 25.2 Against this background, Telstra remains committed to providing secure employment for staff in a manner consistent with prudent management. 25.3 Telstra acknowledges that some business decisions will impact on staff members' personal and working lives and is committed to minimising any adverse impact to the extent practicable. The following Consultative Arrangements will assist in this. 25.4 Where Telstra proposes to introduce significant business initiatives or major changes which have a demonstrable impact on staff (including Telstra policy which affects employment conditions), management will consult with the staff members who may be affected by the proposed changes and their union as early as practicable. A demonstrable impact on staff will arise in circumstances such as major changes in technology, outsourcing, or the composition, operation or size of Telstra's workforce or in the skills required, the elimination or diminution of job opportunities. 25.5 Telstra will consult with the staff members affected and their union(s) on the introduction of the changes referred to in clause 25.4, the effect the changes are likely to have on staff, and where possible the measures to avert or mitigate the adverse effects of such changes on staff. Further, Telstra will give consideration to matters raised by the staff members and/or the union(s) in relation to the changes and give reasons for its decisions. 1A. COMPANY RATES - OACW 1A.1 The OACW Company Rates for each Band are as follows: Company Rates Company Rates Per annum Per annum First Increase Date Second Increase Date Band 1 $ 30,000 $ 31,200 Band 2 $ 31,500 $ 32,760 Band 3 $ 33,500 $ 34,840 Band 4 $ 34,500 $ 35,880 Band 5 $ 36,000 $ 37,440 Band 6 $ 44,000 $ 45,760 Band 7 $ 48,000 $ 49,920 Band 8 $ 52,000 $ 54,0802A. COMPANY RATES - TW AND TPW 2A.1 The TW Company Rates of Pay for each Band are as follows: Company Rates Company Rates Per annum Per annum First Increase Date Second Increase Date Band 1 $ 30,041 $ 31,243 Band 2 $ 36,219 $ 37,668 Band 3 $ 38,889 $ 40,445 Band 4 $ 42,475 $ 44,174 Band 5 $ 48,101 $ 50,025 Band 6 $ 50,227 $ 52,236 Band 7 $ 52,404 $ 54,500 Band 8 $ 57,920 $ 60,237 Band 9 $ 65,125 $ 67,730 Band 10 $ 69,871 $ 72,6662A.2 The TPW Company Rates for each Band are as follows: Company Rates Company Rates Per annum Per annum First Increase Date Second Increase Date Band 8 $ 57,920 $ 60,237 Band 9 $ 65,125 $ 67,730 Band 10 $ 78,000 $ 81,120 Band 11 $ 82,000 $ 85,280 Band 12 $ 83,100 $ 86,4243A. COMPANY RATES SW 3A.1 The SW Company Rates for each Band are as follows: Company Rates Company Rates Per annum Per annum First Increase Date Second Increase Date Band 1 $ 30,680 $ 31,907 Band 2 $ 33,132 $ 34,458 Band 3 $ 34,390 $ 35,765 Band 4 $ 35,880 $ 37,315 Band 5 $ 39,099 $ 40,663 Band 6 $ 43,143 $ 44,869 Band 7 $ 47,320 $ 49,213 Band 8 $ 52,657 $ 54,764 Band 9 $ 57,878 $ 60,193 Band 10 $ 67,129 $ 69,814 Band 11 $ 70,720 $ 73,549 SCHEDULE B MOVEMENTS BETWEEN AND WITHIN WORKSTREAMS 1B.1 Telstra commits that the job movement rules in clauses 1B.2 and 1B.3 below will only apply where you choose to apply for another job or choose to relocate.
Where Telstra initiates a transfer of your existing job to another location, the movement rules in Clauses 1B.2 and 1B.3 will not apply. In these circumstances, if you are in the:
Where Telstra initiates a structural change that results in you moving to another job where the work is substantially the same (other than in circumstances of redeployment, refer clause 16) the movement rules in Clauses 1B.2 and 1B.3 will not apply. In these circumstances, if you are in the:
1B.2 If:
1B.3 If:
2B TEMPORARY ASSIGNMENT TO A HIGHER POSITION
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