SCHEDULE 1 - EMPLOYEE COLLECTIVE AGREEMENTS
1. Service Advantage (Call Centric - Perth) Employee Collective
Agreement 2008-2011
2. Service Delivery (Contractor Performance Group) Employee Collective
Agreement 2008-2011
3. Telstra National Delivery Solutions (Contact Centres) Employee
Collective Agreement 2008-2011
4. Telstra National Delivery Solutions (Support Groups) Employee
Collective Agreement 2008-2011
5. Telstra National Delivery Solutions (Data Services) Employee Collective
Agreement 2008-2011
6. Telstra National Delivery Solutions (Workflow Operations) Employee
Collective Agreement 2008-2011
7. BigPond Bathurst Centre Employee Collective Agreement 2008-2011
8. OneAdelaide Centre Employee Collective Agreement 2008-2011
9. Voice Solutions Employee Collective Agreement 2008-2011
10. Southern Unity Centre Employee Collective Agreement 2008-2011
11. Impact Centre Employee Collective Agreement 2008-2011
12. Zephyr Centre Employee Collective Agreement 2008-2011
13. Business and Commercial Solutions (Contracts, Process Solutions and
Strategic Products) Employee Collective Agreement 2008-2011
14. Telstra Product Management Employee Collective Agreement 2008-
2011
15. Telstra Retail Central Operations Employee Collective Agreement 2008-
2011
16. Telstra Network Services One Employee Collective Agreement 2009-
2012
17. Telstra Procurement Employee Collective Agreement 2009-2012
18. Telstra Fundamental Planning (Network Standards & Facilities Planning
and Modelling) Employee Collective Agreement 2009-2012
19. Telstra Professional Services and Support Employee Collective
Agreement 2009-2012
20. Telstra Media Employee Collective Agreement 2009-2012
21. Telstra Enterprise and Government Two Employee Collective
Agreement 2009-2012
22. Telstra Enterprise and Government One Employee Collective
Agreement 2009-2012
23. Supremacy Centre Employee Collective Agreement 2009-2012
24. C42 Hobart Centre Employee Collective Agreement 2009-2012
25. Bigpond Online Centre Employee Collective Agreement 2009-2012
26. Telstra Consumer Marketing & Channels (Customer Solutions
Management) Employee Collective Agreement 2009-2012
27. Telstra Service Advantage (Queue Centric - South Australia/Western
Australia) Employee Collective Agreement 2009-2012
28. Telstra Business Contact Centre Queensland Employee Collective
Agreement 2009-2012
29. Telstra Business Contact Centre Victoria Employee Collective
Agreement 2009-2012
30. Telstra Enterprise and Government (Customer Care) Employee
Collective Agreement 2009-2012
31. Telstra Consumer Marketing & Channels (Learning & Development)
Employee Collective Agreement 2009-2012
32. Network Construction (Access Network Design - Queensland) Employee
Collective Agreement 2009-2012
33. Telstra Network Enterprise Services (Next Generation Operations -
Australian Capital Territory) Employee Collective Agreement 2009-
2012
34. Service Delivery (Southern Region - Victoria West) Employee Collective
Agreement 2009-2012
35. Telstra Country Wide Employee Collective Agreement 2008-2011
36. Telstra Network Engineering (Service Delivery and Applications)
Employee Collective Agreement 2009-2012
SCHEDULE 2 - CATEGORIES OF EMPLOYEES NOT COVERED BY THIS AGREEMENT
1. An employee who works in Telstra Network Enterprise Services (or
its successor) and who satisfies one of the following:
a) the employee is a people manager (that is, has one or more
direct reports);
b) the employee works in Business Improvement (or its
successor);
c) the employee works in Business and Services Operations (or
its successor);
d) the employee performs an administration or business
operations role (which includes Business Support, Business
Operations Manager, Business Operations Specialist,
Operations Lead).
These employees are covered by the Telstra Network Enterprise Services One Employee Collective Agreement 2009-2012.
2. An employee who works in Telstra Wholesale (or its successor) in either Queensland or South Australia or the Australian Capital Territory or New South Wales.
These employees are covered by the Telstra Wholesale One Employee Collective Agreement 2009-2012, the Telstra Wholesale Three Employee Collective Agreement 2009-2012 or the Telstra Wholesale Two Employee Collective Agreement 2009-2012.
3. An employee who works in Telstra Wireless (or its successor) in either Queensland or Tasmania.
These employees are covered by the Telstra Wireless Two Employee Collective Agreement 2009-2012.
4. An employee who works in Service Solutions (or its successor) in a non customer facing role.
These employees are covered by the Service Advantage One Employee Collective Agreement 2009-2012.
5. An employee who works in Information Technology (or its successor) in Service Support.
These employees are covered by the Telstra Information Technology Two Employee Collective Agreement 2009-2012.
6. An employee who works in the Chief Technology Office (or its successor) in Emerging Network Technology and Architecture.
These employees are covered by the Telstra Chief Technology Office One Employee Collective Agreement 2009-2012.
7. An employee who works in Telstra Business (or its successor) and
who satisfies one of the following:
a) the employee works in Category Marketing;
b) the employee works in MBM Segments;
c) the employee works in Planning Sales & Marketing
Operations;
d) the employee works in Partner Sales & Performance
Management;
e) the employee works in ICT Sales and Channel Readiness;
f) the employee works in Indirect Sales ED & Support;
g) the employee works in the Office of the Group Managing
Director;
h) the employee works in Contact Centre Operations (excluding
employees performing contact centre work in a contact
centre).
These employees are covered by the Telstra Business One Employee Collective Agreement 2009-2012.
8. An employee who works in Telstra Network & Technology (or its
successor) and who satisfies one of the following:
a) the employee is a people manager (that is, has one or more
direct reports);
b) the employee works in Business Operations (or its
successor);
c) the employee works in Emerging Enterprise Solutions (or its
successor).
These employees are covered by the Telstra Network & Technology One Employee Collective Agreement 2009-2012.
9. An employee who works in Finance & Administration (or its
successor) and who satisfies one of the following:
a) the employee works in Payroll Services;
b) the employee works in General Administration;
c) the employee works in Internal Telcommunications Services
Victoria;
d) the employee works in Corporate Security & Investigations;
e) the employee works in Risk Management and Assurance;
f) the employee works in Investor Relations;
g) the employee works in Treasury;
h) the employee works in Taxation;
i) the employee works in Finance Support;
j) the employee works in the Office of the Company Secretary;
k) the employee works in Reporting and Forecasting;
l) the employee works in Management Reporting & Analysis;
m) the employee works in Profitability Management &
Methodologies;
n) the employee works in one of the Group Financial Controller
of Business Unit Finance Teams.
These employees are covered by the Telstra Finance and Administration Two Employee Collective Agreement 2009-2012, the Telstra Finance and Administration Three Employee Collective Agreement 2009-2012, the Telstra Finance and Administration Four Employee Collective Agreement 2009-2012, the Telstra Finance and Administration Five Employee Collective Agreement 2009-2012 or the Telstra Finance and Administration Six Employee Collective Agreement 2009-2012.
10. An employee who works in Telstra Consumer Marketing & Channels
(or its successor) and who satisfies one of the following:
a) the employee works in Relationship Marketing (or its
successor);
b) the employee works in Business Performance (or its
successor);
c) the employee works in Category Marketing & Operations (or
its successor);
d) the employee works in Segment Marketing (or its successor);
e) the employee works in Operations Support to the Group
Managing Director of Telstra Consumer Marketing & Channels
(or its successor);
f) the employee works in Customer Sales and Service
(excluding Emergency Services Answer Point, Disability
Enquiry Hotline, Customer Relations and employees
performing contact centre work in a contact centre).
These employees are covered by the Telstra Consumer Marketing and Channels One Employee Collective Agreement 2009-2012 or the Telstra Consumer Marketing and Channels Two Employee Collective Agreement 2009-2012.
11. An employee who works in Service Delivery (All Regions) (or its
successor) and who satisfies one of the following:
a) the employee is a people manager (that is, has one or more
direct reports);
b) the employee works in a support role.
These employees are covered by the Service Delivery One (All Regions) Employee Collective Agreement 2008-2011.
SCHEDULE A TO TERMS AND CONDITIONS FOR CATEGORY 1 EMPLOYEES - COMPANY RATES
Commencement Increase Increase Increase Increase Date Date 1 Date 2 Date 3 Date 4 Workstream Classification 2% 2% 2% 2% CSSW Band 1 $37,838 $38,595 $39,367 $40,154 $40,957 Band 2 $39,730 $40,525 $41,335 $42,162 $43,005 Band 3 $42,252 $43,098 $43,959 $44,839 $45,735 Band 4 $43,512 $44,382 $45,270 $46,175 $47,099 Band 5 $45,405 $46,313 $47,240 $48,184 $49,148 Band 6 $55,496 $56,606 $57,738 $58,893 $60,071 Band 7 $60,541 $61,752 $62,987 $64,247 $65,532 Band 8 $65,586 $66,898 $68,236 $69,600 $70,992 SW Band 1 $38,696 $39,470 $40,259 $41,064 $41,886 Band 2 $41,788 $42,624 $43,477 $44,346 $45,233 Band 3 $43,373 $44,241 $45,126 $46,028 $46,949 Band 4 $45,254 $46,159 $47,083 $48,024 $48,985 Band 5 $49,313 $50,299 $51,305 $52,331 $53,378 Band 6 $54,414 $55,502 $56,612 $57,745 $58,899 Band 7 $59,682 $60,876 $62,093 $63,335 $64,602 Band 8 $66,415 $67,744 $69,098 $70,480 $71,890 Band 9 $72,999 $74,459 $75,949 $77,468 $79,017 Band 10 $84,667 $86,360 $88,088 $89,849 $91,646 Band 11 $89,197 $90,981 $92,801 $94,657 $96,550 TW Band 1 $37,890 $38,648 $39,421 $40,209 $41,013 Band 2 $45,683 $46,596 $47,528 $48,479 $49,448 Band 3 $49,050 $50,031 $51,031 $52,052 $53,093 Band 4 $53,572 $54,644 $55,737 $56,852 $57,989 Band 5 $60,669 $61,882 $63,120 $64,382 $65,670 Band 6 $63,350 $64,617 $65,910 $67,228 $68,572 Band 7 $66,094 $67,416 $68,764 $70,139 $71,542 Band 8 $73,053 $74,514 $76,005 $77,525 $79,075 Band 9 $82,139 $83,781 $85,457 $87,166 $88,909 Band 10 $88,126 $89,888 $91,686 $93,520 $95,390 TPW Band 8 $73,053 $74,514 $76,005 $77,525 $79,075 Band 9 $82,139 $83,781 $85,457 $87,166 $88,909 Band 10 $98,378 $100,346 $102,352 $104,399 $106,487 Band 11 $103,424 $105,492 $107,602 $109,754 $111,949 Band 12 $104,810 $106,906 $109,044 $111,225 $113,450 CFW Band 1 $37,890 $38,648 $39,421 $40,209 $41,013 Band 2 $45,683 $46,596 $47,528 $48,479 $49,448 Band 3 $49,050 $50,031 $51,031 $52,052 $53,093 Band 4 $53,572 $54,644 $55,737 $56,852 $57,989 Band 5 $60,669 $61,882 $63,120 $64,382 $65,670 Band 6 $63,350 $64,617 $65,910 $67,228 $68,572 Band 7 $66,094 $67,416 $68,764 $70,139 $71,542 Band 8 $73,053 $74,514 $76,005 $77,525 $79,075 Band 9 $78,897 $80,475 $82,084 $83,726 $85,401 Band 10 $83,488 $85,158 $86,861 $88,598 $90,370
SCHEDULE B TO TERMS AND CONDITIONS FOR CATEGORY 1 EMPLOYEES - ALLOWANCES
1B. Wearing of breathing apparatus allowance
If an Employee is required to work in areas where asbestos is evident they will wear respiratory protective equipment supplied by Telstra. The respiratory equipment will conform, where relevant, to the Australian Standard 1716 (Specification for Respiratory Devices). The Employee will be paid a Breathing Apparatus Allowance at the rate of $1.41 for each hour worked in such an area.
If an Employee is directed to perform, in addition to their other work,
work which consists of:
(a) translating speech or written material from one language to
another; or
(b) communicating information to a disabled person by means of
signs, and translating signs made by a disabled person,
they will be paid, while the direction remains in force, a Linguistic
Allowance of $620 per annum.
3B. Essential customer servicing
3B.1 Scheduling arrangements
3B.1.1 (a) In order to satisfy essential customer servicing
requirements, Telstra may schedule an Employee to be
available to respond to business needs outside ordinary
hours of work.
3B.1.2 Employee scheduling for the purposes of this clause will be based
on a weekly cycle as follows:
(a) On-Call:
(b) Emergent-Call:
(c) Immediate-Call:
3B.2 Payment for work
3B.2.1 For the purposes of this clause, return to duty may either
be undertaken via remote access, by providing technical
advice over the telephone or a return to the worksite as
the work requires.
3B.2.2 No payment will be made to an Employee under this
clause where they have been appropriately scheduled but
they do not, or cannot, to the required degree of
readiness, respond to a call to duty. In addition to the
amount referred to in clause 3B.1 above, if an Employee
is required to:
3B.2.3 If an Employee is not scheduled in accordance with clause
3B.1 but they are contacted to perform duty at home
they will be paid at double time for the actual time
worked subject to a minimum payment of one hour.
3B.2.4 If an Employee is called upon to perform work at home,
which can be effectively performed at home, but the
Employee elects to perform the work at the worksite,
they will only be eligible for payment as if the work was
performed at home.
3B.2.5 If an Employee is ineligible for overtime or payment for
holiday work as described in clause 57 of this Agreement
they will not be eligible for payment under clause 3B.
If an Employee is required to carry out work on a tower, mast, guy-rope
and all telecommunications structures on the external faces of buildings
and parapets, at a height of at least 15 metres for a minimum of two
hours in any day, they will be paid a Height Allowance at the rate of
$6.24 for each such day.
First aid attendants may be nominated at the manager's discretion in
accordance with Telstra's Occupational Health & Safety Policy.
Nominated first aid attendants will be trained and certified to St John's
Ambulance Australia Senior First Aid standard or equivalent and paid an
allowance of $8.32 per week.
6B. Country Employees meal allowance
An Employee entitled to a Country Employees Meal Allowance will be
paid $12.04 per occurrence in accordance with the Relevant Award.
7B. Office renovations allowance
An Employee entitled to an Office Renovations Allowance will be paid
$2.90 per shift in accordance with the Relevant Award.
If an Employee is entitled to a Meal Allowance in accordance with clause
20 of the Telstra Corporation General Conditions Award 2001, that
allowance will be paid at the rate of $15.50.
SCHEDULE C TO TERMS AND CONDITIONS FOR CATEGORY 1 EMPLOYEES - LOG ON AND TRAVEL ARRANGEMENTS (CFW)
1C. Field-based Employees - travel to worksites
A field based Employee in the CFW may be supplied with a Telstra
vehicle to enable them to do their job. If an Employee is supplied with a
Telstra vehicle they will be required to sign a Commuter Use Approval
document concerning the vehicle's use, care and maintenance.
Note 1: If an Employee currently has a Telstra vehicle under the Part
Private Use Arrangement that existed before 1 March 1999, these
arrangements continue to apply. Part Private Use is not available to
other Employees.
Note 2: An extract of the Operational Vehicles Policy setting out the
business rules for Commuter Use Category Vehicle usage will be provided
to Fair Work Australia upon lodgement of this Agreement. An Employee
supplied with a Telstra vehicle is required to commence and cease work
at a customer's premises in accordance with this Schedule C.
2C. Start of day procedures - first job received on the day
These procedures apply where an Employee receives their first job of the
day by logging on to an automated dispatch terminal, where one is
provided, or by other means, eg. telephone/electronic. The procedures
in this clause do not apply to an Employee who receives their first job of
the day the previous evening.
Living within their work area:
3C. Start of day procedures - first job received the night before
These procedures apply where an Employee receives their first job of the
day by an automated dispatch terminal, where one is provided, or by
other means, eg. telephone/electronic, the night before the following
working day.
Living within their work area:
4C. Where an Employee lives outside their work area
Where an Employee lives outside their work area, time spent travelling
between their home and the boundary of the work area whether going to
or returning from work, will also be deemed as unpaid work in addition
to the unpaid 30 minutes travel time described in clauses 2C(c) and
3C(b) above.
5C. Where an Employee is required to travel to another work area
Where an Employee is required to start work in another work area, they
will not be required to travel in their own time for a period greater than
that described in clause 4C above.
Employees (covered by clauses 2C - 5C) will be expected to travel for
the same time period (unpaid) described above in order to return home
at the end of each day. Where travel will exceed this travel time the
Employee should contact their supervisor/Work Management Centre as
necessary due to local circumstances, to seek direction on whether they
should leave early or overtime should be worked.
7C. Transfer to another work area
In the case of permanent transfer to another work area, the appropriate
relocation policy, as varied from time to time, will apply.
During any industrial dispute involving Employees covered by this
Agreement, if so directed, an Employee must deliver his/her Telstraprovided
vehicle to a place nominated by Telstra, and provide the keys of
that vehicle to a person nominated by Telstra.
SCHEDULE D TO TERMS AND CONDITIONS FOR CATEGORY 1 EMPLOYEES - WORK AT SEA ARRANGEMENTS
Work at sea will mean any time where an Employee is required to do
work on a sea going vessel for a period of 24 hours continuous duty or
more. The work undertaken on board the sea going vessel is work in
connection with the surveying, installation and maintenance of
submarine telecommunications cable systems.
2D.1 An Employee will not be subject to the Relevant Award or this
Agreement's clauses concerning ordinary hours/overtime/public
holidays for any time worked at sea. Each day will be
considered a 12-hour day, regardless of the number of hours
worked in any one day. The Employee will be paid as follows:
(a) Monday to Friday
(b) Saturday
(c) Sunday
(d) Public holidays
(e) Elections
(a) An Employee will be required to work according to the
requirements of the work program.
4D. Work at sea disability allowance
To compensate for all disabilities associated with living and working on
a sea going vessel, an Employee will receive an allowance of $84 per
day for each day at sea. It is acknowledged that conditions at sea vary
from vessel to vessel and also due to different employment
arrangements that arise from time to time. This allowance is not
payable for time worked when the vessel is berthed. However, when
the vessel is berthed, then the Travelling Allowance provisions of the
Relevant Award will apply. This allowance will not be used for any
other purposes under this Agreement or other Relevant Award or
agreement provision, and will not attract any penalty or premium.
5D. All other award conditions for at sea work
The payments prescribed in this Agreement that are in excess of the
ordinary rates of pay will not be used for the calculation of any other
Relevant Award or Agreement entitlements.
6D. Length and frequency of tours at sea
6D.1 A tour length will be limited to six weeks, unless mutually
agreed in writing between an Employee and their manager.
6D.2 An Employee will not be sent to sea after a completed tour,
within a period of time equivalent to half the completed tour
unless mutually agreed in writing with their manager.
6D.3 Notwithstanding the above, an Employee will not be expected
to spend more than 85 days at sea in any 12 month period
unless mutually agreed in writing with their manager.
In tendering for work, Telstra will only use vessels that have been affirmed by the provider as both sea-worthy and suitable for the type of work to be performed, and will further stipulate minimum requirements for the accommodation and victualling for Telstra Employees.
(b) In any scheduling arrangement, Telstra will have regard
to an Employee's ability to be at, or to remotely access,
the worksite within a timeframe, which meets its
particular business needs.
(c) The scheduling of an Employee for the purposes of this
clause is the responsibility of the manger. Eligibility for
this allowance is based upon the Employee's manager
expressly scheduling them in accordance with the
provisions of this clause. The provision of a pager or
mobile phone for contact purposes does not automatically
attract the operation of this clause.
An Employee is required to remain contactable and
available within a reasonable time to return to work.
Payment will be $8.75 per night and $20.20 per day and
night.
An Employee is required to be available and ready to
return to work within 30 minutes. Payment will be $17.50
per night and $40.25 per day and night.
An Employee is required to remain at home and be ready
for immediate recall to work. Payment will be $7.40 per
hour.
(a) report to the worksite or a customer's premises -
they will be paid at the relevant overtime rate for
actual hours worked (including travel time)
subject to the minimum payment provisions
contained in clause 11 - Overtime, Minimum
Payment of the Telstra Corporation General
Conditions Award 2001; or
(b) perform work at home - they will be paid at the
relevant overtime rate for the actual hours
worked subject to a minimum payment of one
hour.
(a) Where an Employee lives within their work area they are
required to commence to log on no later than 30 minutes
before their "on site" start time.
(b) After logging on and receiving their first job they will
commence travel to their first job. They will travel
without unnecessary delay. Where it takes 30 minutes or
less for the Employee to log on and travel to their first
job, they are required to be on site at their start time.
(c) The 30 minutes log on and travel time described above
does not constitute paid work.
(d) "Work area" means the geographical area in which an
Employee is normally expected to work. The
geographical work area is determined by the volume of
work undertaken by a team member under a team
leader. This work area can be described by a number of
telephone exchanges. Employees are allocated to a work
area and these work areas will be the points of reference
to calculate any arrangements contemplated in clause 7C.
(a) Where the Employee lives within their work area they are
required to travel up to 30 minutes in their own time in
order to get on site to commence their first job at their
start time.
(b) The 30 minutes travel time described above does not
constitute paid work.
(c) Where travel to the first job will exceed 30 minutes the
Employee should make arrangements with their
supervisor/manager to either:
(d) "Work area" means the geographical area in which an
Employee is normally expected to work. The
geographical work area is determined by the volume of
work undertaken by a team member under a team
leader. This work area can be described by a number of
telephone exchanges. Employees are allocated to a work
area and these work areas will be the points of reference
to calculate any arrangements contemplated in clause 7C.
An amount equivalent to seven hours 21 minutes per
day at the ordinary rate prescribed by the Agreement
plus:
(i) 150% for an additional three hours; and
(ii) 200% for an additional one hour and 39
minutes.
If an Employee works on a Saturday - an additional
100%.
If an Employee works on a Sunday - one of the
following applies:
(i) 12 hours' pay at 200% and a paid day (seven
hours 21 minutes) off in lieu. Any day off in lieu
will be such a day agreed between the
Employee and their manager; or
(ii) the equivalent of 12 hours' pay at 200% and
the payment of an amount equivalent to one
day's ordinary pay (seven hours 21 minutes).
If an Employee is required to work on a public holiday
they may choose one of the following:
(i) 12 hours' pay at 250% and a paid day (seven
hours 21 minutes) off in lieu. Any day off in lieu
will be such a day agreed between the Employee
and their manager; or
(ii) the equivalent of 12 hours' pay at 250% and the
payment of an amount equivalent to one day's
ordinary pay (seven hours 21 minutes). Public
holidays for the purposes of this clause will be
those that apply to the Employee's usual place of
work.
An Employee may choose the payment option (in 2D(c)
and (d)) on the day after completing a tour of work at
sea. Any time off in lieu will be taken within a period
not longer than three months after the time of
returning home form the relevant tour of work at sea.
In the event that the Employee has not been able to
take off all the time in lieu then the outstanding time in
lieu will be paid to the Employee.
(b) There will be no set hours of work.
(c) An Employee will discuss with their manager and agree on an
Operations Work Plan on the type of work and the hours of
work for each assignment, having regard to such factors as:
(i) contractual requirements;
(ii) quality service and professional work practices;
(iii) the requirements of the works program; and
(iv) occupational health and safety.
(d) An Employee will not be required to work excessive amounts of
time such that it jeopardises their health and safety.
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