Section 1: About this Agreement
      1. 	Title
      2. 	How this Agreement is organised
      3. 	How certain words/phrases are defined
      4. 	Who this Agreement covers
      5. 	Some important rules about how the Agreement operates
      6. 	Work model arrangements

Section 2: Pay and benefits
      7. 	Annual pay increases
      8. 	Pay rates for new employees & employees who move job
      9. 	Superannuation
      10. 	Salary packaging

Section 3: Working arrangements
      11. 	Types of working arrangements
      12. 	Moving between jobs
      13. 	Casual work arrangements

Section 4: Hours of Work and Scheduling
      14. 	Ordinary hours of work
      15. 	Scheduled work and shiftwork
      16. 	Breaks
      17. 	Additional hours
      18. 	Work on a public holiday

Section 5: Flexible work
      19. 	Working flexibly
      20. 	NES flexibility arrangements
      21. 	Individual flexibility agreements
      22. 	Group flexibility agreements

Section 6: Consultation, dispute resolution and union matters
      23. 	Consultation
      24. 	Employee support, workplace delegates and union training
      25. 	How disputes are resolved

Section 7: Leave and public holiday entitlements
      26. 	How Telstra calculates leave entitlements
      27. 	Annual leave
      28. 	Buying extra leave
      39. 	Personal leave
      30. 	Family and Domestic Violence Leave
      31. 	Bereavement/compassionate leave
      32. 	Parental leave
      33. 	Long service leave
      34. 	Community Service leave
      35. 	Public holidays
      36. 	Telstra Additional Day

Section 8: Redundancy
      37. 	Some overarching principles
      38. 	Voluntary redundancies
      39. 	Individual redundancy
      40. 	Group redundancy
      41. 	Site function closure
      42. 	What happens if Telstra decides your role is redundant?
      43. 	Appeals
      44. 	Transitional arrangements

Section 9: Placement Period
      45. 	Employment Security
      46. 	Placement Period
      47. 	Moving within the Telstra Group
      48. 	Review Period

Section 10: Retrenchment
      49. 	Retrenchment

Section 11: Telstra retail outlets
      50. 	Ordinary hours of work
      51. 	Casual rates of pay
      52. 	Penalty payments for all other employees
      53. 	Public Holidays
      54. 	Meal allowance
      55. 	Scheduling & rostering
      56. 	24 hour trading
      57. 	Relocation to another Telstra retail outlet
      58. 	Team meetings
      59. 	Right to Request Casual Conversion

Section 12: Log on arrangements
      60. 	Field-based employees- travel to worksites
      61. 	Start of day procedures- first job received on the day
      62. 	Start of day procedures- f irst job received the night before
      63. 	Where an employee lives outside their work area
      64. 	Where an employee is required to travel to another work area
      65. 	End of day procedures
      66. 	Transfer to another work area
      67. 	Return of motor vehicles

Section 13: Allowances
      68	All employees
      69	Higher Duties Allowance
      70	Workstream Employees Only

Section 14: Miscellaneous provisions
      71	Calculation of benefits under this Agreement
      72	Exempt Employees
      73	Telstra policies
      74	Essential customer servicing
      75	Excess Travel Time
      76	Emergency work
      77	Working in remote localities
      78	Working at Sea
      79	Recognition of prior learning

Section 15: Dictionary
      80	Dictionary

Appendices
      Appendix A: 	Pay for Job Family Employees
      Appendix 8: 	Pay for Workstream Employees
      Appendix C: 	Workstream arrangements
      Appendix D: 	Extended Shift Arrangement Guidelines
      Appendix E: 	Guarantee of employee entitlements where the subsidiary is insolvent

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