Definitions
CWU T&S Branch
15. Agreement means the Telstra Enterprise Agreement 2019-2021.
16. Telstra Award means the Telstra Award 2015 (as amended or replaced from time to time.
17. Retail Award means the General Retail Industry Award 2010 (as amended or replaced from
time to time.
18. Customer Support (Technical) Job Family Employee means an employee in the Customer
Support (Technical) Job Family classified at Band 3ii, Band 4i or Band 4ii under
the Agreement.
19. Customer Support (Non-Technical) Job Family Employee means an employee in the
Customer Support (Non-Technical) Job Family classified at Band 3ii, Band 4i or Band 4ii under
the Agreement.
20. Professional Technical Services Job Family Employee means an employee in the
professional Technical Services Job Family classified at Band 3ii under the Agreement.
21. Corporate Support Services Job Family Employee means an employee in the Corporate
Support Services Job Family classified at Band 3ii, Band 4i or Band 4ii under the Agreement.
22. Field Based Sales Job Family Employee means an employee in the Field Based Sales Job
Family classified at Band 3ii under the Agreement.
23. Office Based (Non-Retail) Sales Job Family Employee means an employee in the Office
Based (Non-Retail) Sales Job Family classified at Band 3ii or Band 4i under the Agreement
who is covered by the Telstra Award. An employee in the Office Based (Non-Retail) Sales Job
Family operates predominantly from a Telstra office based location that is not a retail outlet.
24. Job Family Employee means a Customer Support (Technical) Job Family Employee, a
Customer Support (Non-Technical) Job Family Employee, a Professional Technical Services
Job Family Employee, a Corporate Support Services Job Family Employee, a Field Based
Sales Job Family Employee and an Office Based (Non-Retail) Sales Job Family Employee who
is covered by the Telstra Award.
25. Retail Job Family Employee means an employee in the Office Based (Retail) Sales Job
Family classified at Band 3ii or and 4i under the Agreement who is covered by the Retail
Award. An employee in the Office Based (Retail) Sales Job Family operates predominantly
from a Telstra retail outlet.
26. Non-Retail Casual Employee means an employee engaged to work on a casual basis under
clause 13.1 of the Agreement who is covered by the Telstra Award.
27. Exempt Employee has the meaning in clause 72 of the Agreement
28. Fixed Remuneration has the meaning in Section 15 of the Agreement.
Signed for, and on behalf of Telstra Corporation Limited:
Signature Name Lauren Frazer
Position HR Manager- Employee Relations Transformation, Communications & People
Date 11 June 2020
PDF Copy of Undertakings