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Telecommunications Services Award 2020
Index to Award
Word Version of Award

Schedule A Classification Structure and Definitions
Schedule B Summary of Hourly Rates of Pay
Schedule C Summary of Monetary allowances
Schedule D School-based Apprentices
Schedule E Supported Wage System
Schedule F Agreement for Time Off Instead of Payment for Overtime
Schedule G Agreement to Take Annual Leave in Advance
Schedule H Agreement to Cash Out Annual Leave
Schedule I Part-day Public Holidays

Schedule A-Classification Structure and Definitions

Note: Schedule A is not regularly updated. Always Check the Word Version of Award

A.1 Classification tables

A.1.1 Customer Contact Stream
Classification Qualifications
Customer Contact Trainee N/A
Customer Contact Officer Level 1 Certificate II
Customer Contact Officer Level 2 Certificate III
Principal Customer Contact Specialist N/A
Customer Contact Team Leader Certificate IV
Principal Customer Contact Leader Diploma

A.1.2 Clerical and Administrative Stream
Classification Qualifications
Clerical and Administration Employee Level 1 Certificate I
Clerical and Administration Employee Level 2 Certificate II
Clerical and Administration Employee Level 3 Certificate III
Clerical and Administration Employee Level 4 Certificate IV
Clerical and Administration Employee Level 5 Diploma

A.1.3 Technical Stream
Classification Qualifications
Telecommunications Trainee N/A
Telecommunications Technical Employee Certificate II
Telecommunications Technician Certificate III
Advanced Telecommunications Technician Certificate IV
Principal Telecommunications Technician Diploma
Telecommunications Associate Advanced Diploma

A.2 Customer contact stream classifications

A.2.1 Customer Contact Trainee
(a) A Customer Contact Trainee is engaged in a course of training and development (other than through a new apprenticeship/traineeship) to enable them to perform customer contact functions in the telecommunications industry.
(b) An employee at this level would not normally perform customer contact functions without direct/immediate supervision.
(c) An employee would normally graduate from the course of training as a Customer Contact Officer.

A.2.2 Customer Contact Officer Level 1

(a) Role definition

A Customer Contact Officer Level 1 is employed to perform a prescribed range of functions involving known routines and procedures and has some accountability for the quality of outcomes. Such an employee will:

receive calls;

use common call centre telephone and computer technology;

enter and retrieve data;

work in a team; and

manage their own work under guidance.
Such an employee provides at least one specialised service to customers such as sales and advice for products or services, complaints or fault enquiries or data collection for surveys.

(b) Indicative tasks

An employee at this level would normally perform the following indicative tasks:

follow occupational health & safety policy and procedures;

communicate in a customer contact centre;

work in a customer contact centre environment;

respond to inbound customer contact;

conduct outbound customer contact;

use basic computer technology;

use an enterprise information system; and

provide quality customer service.

An employee at this level would also normally perform some of the following indicative tasks:

fulfil customer needs;

process sales;

action customers' fault reports;

resolve customers' complaints;

process low risk credit applications;

process basic customer account enquiries; and

conduct data collection.

An employee who holds a Certificate II in Telecommunications (Customer Contact) or equivalent would be classified at this level when employed to perform the functions in the role definition and taking into account the indicative tasks.

A.2.3 Customer Contact Officer Level 2

(a) Role definition A Customer Contact Officer Level 2 is employed to perform a defined range of skilled operations, usually within a range of broader related activities involving known routines, methods and procedures, where some discretion and judgment is required in the selection of equipment, services or contingency measures and within known time constraints. Such an employee will:

receive calls;

use common call centre telephone and computer technology;

enter and retrieve data;

work in a team; and

manage their own work under guidance.

This employee performs a number of functions within a customer contact operation requiring a diversity of competencies including:

providing multiple specialised services to customers such as complex sales and service advice for a range of products or services, difficult complaint and fault inquiries and deployment of service staff;

using multiple technologies such as telephony, internet services and face-toface contact; and

providing a limited amount of leadership to less experienced employees.

(b) Indicative tasks

An employee at this level would normally perform the following indicative tasks:

follow occupational health & safety policy and procedures;

communicate in a customer contact centre;

work in a customer contact centre environment;

respond to inbound customer contact;

conduct outbound customer contact;

use basic computer technology;

use an enterprise information system; and

provide quality customer service.

An employee at this level would also normally perform some of the following indicative tasks:

send and retrieve information over the internet using browsers and email;

manage work priorities and professional development;

manage workplace relationships in a contact centre;

use multiple information systems;

manage customer relationships;

deploy customer service staff;

conduct a telemarketing campaign;

provide sales solutions to customers;

negotiate with customers on major faults;

resolve complex customer complaints;

process high risk credit applications; and

process complex accounts, service severance and defaults.

An employee who holds a Certificate III in Telecommunications (Customer Contact) or equivalent would be classified at this level when employed to perform the functions in the role definition and taking into account the indicative tasks.

A.2.4 Principal Customer Contact Specialist

(a) Role definition

A Principal Customer Contact Specialist is employed to perform a broad range of skilled applications and provide leadership and guidance to others in the application and planning of the skills. Such an employee:

receives calls;

uses common call centre telephone and computer technology;

enters and retrieves data;

works in a team; and

manages their own work.

The employee works with a high degree of autonomy with authority to make decisions in relation to specific customer contact matters and provides leadership as a coach, mentor or senior staff member.

An employee at this level performs a number of functions within a customer contact operation requiring a diversity of competencies including:

providing services to customers involving a high level of product or service knowledge, often autonomously acquired;

using multiple technologies such as telephony, internet services and face-toface contact; and

taking responsibility for the outcomes of customer contact and rectifying complex situations involving emergencies, substantial complaints and faults, disruptions or disconnection of service or customer dissatisfaction.

A.2.5 Customer Contact Team Leader

(a) Role definition

A Customer Contact Team Leader is employed to perform a broad range of

skilled applications including evaluating and analysing current practices, developing new criteria and procedures for performing current practices and providing leadership and guidance to others in the application and planning of the skills. Such an employee:

receives calls;

uses common call centre telephone and computer technology;

enters and retrieves data;

works in a team; and

manages their own work.

The employee works with a high degree of autonomy with authority to make decisions in relation to specific customer contact matters and provides leadership in a team leader role.

This employee performs a number of functions within a customer contact operation requiring a diversity of competencies including:

providing services to customers involving a high level of product or service knowledge, often autonomously acquired;

using multiple technologies such as telephony, internet services and face-toface contact; and

An employee at this level would normally perform the following indicative tasks:

follow occupational health & safety policy and procedures;

communicate in a customer contact centre;

work in a customer contact centre environment;

respond to inbound customer contact;

conduct outbound customer contact;

use basic computer technology;

use an enterprise information system;

provide quality customer service; and

provide leadership in a contact centre.

An employee at this level would also normally perform some of the following indicative tasks:

lead operations in a contact centre;

monitor safety in a contact centre;

implement continuous improvement in a contact centre;

lead innovation and change in a contact centre;

administer customer contact telecommunications technology;

implement customer service strategies in a contact centre;

implement information systems in a contact centre;

acquire product or service knowledge;

gather, collate and record information;

analyse information;

lead teams in a contact centre; and

develop teams and individuals in a contact centre.

An employee who holds a Certificate IV in Telecommunications (Customer Contact) or equivalent would be classified at this level when employed to perform the functions in the role definition and taking into account the indicative tasks.

A.2.6 Principal Customer Contact Leader

(a) Role definition

A Principal Customer Contact Leader is employed in the application of a significant range of fundamental principles and complex techniques across a wide and often unpredictable variety of functions in either varied or highly specific functions. Contribution to the development of a broad plan, budget or strategy is involved and accountability and responsibility for self and others in achieving the outcomes is involved.

A Telecommunications Customer Contact Leader would coordinate the work of a number of teams within a call centre environment, and would typically have a number of specialists/supervisors reporting to them.

(b) Indicative tasks

The following tasks are indicative of those performed by an employee at this level:

manage personal work priorities and professional development;

provide leadership in the workplace;

establish effective workplace relationships;

facilitate work teams;

manage operational plan;

manage workplace information systems;

manage quality customer service;

ensure a safe workplace;

promote continuous improvement;

facilitate and capitalise on change and innovation; and

develop a workplace learning environment.

An employee who holds a Diploma-Front Line Management or equivalent would be classified at this level when employed to perform the functions in the role definition and taking into account the indicative tasks.

A.2.7 Interpretation-Indicative tasks

The indicative tasks set out in A.2 are aligned to the units of competency in the Information Technology and Telecommunications Industry Training Advisory Board's endorsed customer contact competency standards in the Telecommunications Training Package (ICT2002). The indicative tasks for Principal Customer Contact Leader are aligned to the units of competency in Business Services Training Australia's endorsed competency standards in the Business Services Training Package (BSB2001).

In the event of a dispute over the meaning of the indicative tasks the relevant standards will be used to assist interpretation.

A.3 Clerical and administration stream classifications

A.3.1 Clerical and Administration Employee Level 1

(a) Role definition

An employee at this level:

works under direct supervision with regular checking of progress;

applies knowledge and skills to a limited range of tasks; and

performs work within established routines, methods and procedures that are predictable and which require the exercise of limited discretion.

(b) Indicative tasks

The following tasks are indicative of those performed by an employee at this level:

prepare for work;

complete daily work activities;

apply basic communication skills;

plan skills development;

use business equipment;

follow workplace safety procedures;

operate a personal computer;

develop keyboard skills; and

follow environmental work practices.

An employee who holds a Certificate I in Business or equivalent would be classified at this level when employed to perform the functions in the role definition and taking into account the indicative tasks.

A.3.2 Clerical and Administration Employee Level 2

(a) Role definition

An employee at this level:

works under routine supervision with intermittent checking;

applies knowledge and skills to a range of tasks; and

usually performs work within established routines, methods and procedures, which involve the exercise of some discretion and minor decision making.

(b) Indicative tasks

The following tasks are indicative of those performed by an employee at this level:

work effectively in a business environment;

organise and complete daily work activities;

communicate in the workplace;

work effectively with others;

use business technology;

process and maintain workplace information;

prepare and process financial/business documents;

deliver a service to customers;

provide information to clients;

implement improved work practices;

participate in workplace safety procedures;

handle mail;

produce simple word-processed documents;

create and use simple spreadsheets; and

participate in environmental work practices.

An employee who holds a Certificate II in Business or equivalent would be classified at this level when employed to perform the functions in the role definition and taking into account the indicative tasks.

A.3.3 Clerical and Administration Employee Level 3

(a) Role definition

An employee at this level:

works under limited supervision with checking related to overall progress;

may be responsible for the work of others and may be required to co-ordinate such work;

applies knowledge with depth in some areas and a broad range of skills; and

performs work within routines, methods and procedures where some discretion and judgment is required.

(b) Indicative tasks

The following tasks are indicative of those performed by an employee at this level:

exercise initiative in a business environment;

organise personal work priorities and development;

contribute to effective workplace relationships;

contribute to personal skill development and learning;

organise workplace information;

produce business documents;

maintain business resources;

maintain financial records;

recommend products and services;

deliver and monitor a service to customers;

maintain workplace safety;

support innovation and change;

maintain environmental procedures;

produce texts from shorthand notes;

produce texts from notes;

produce texts from audio transcription;

design and develop text documents;

create and use databases;

create electronic presentations;

organise schedules;

process payroll;

process accounts payable and receivable;

maintain a general ledger;

support leadership in the workplace;

participate in work teams;

support operational plans;

provide workplace information and resourcing plans;

support continuous improvement systems and processes;

deliver and monitor a service to customers; and

support a workplace learning environment.

An employee who holds a Certificate III in Business or equivalent would be classified at this level when employed to perform the functions in the role definition and taking into account the indicative tasks.

A.3.4 Clerical and Administration Employee Level 4

(a) Role definition

An employee at this level:

works without supervision, with general guidance on progress and outcomes sought;

may be responsible for the organisation of the work of others;

applies knowledge with depth in some areas and a broad range of skills;

performs a wide range of tasks, and the range and choice of actions required will usually be complex; and

performs work within routines, methods and procedures where discretion and judgment is required, for both self and others.

(b) Indicative tasks

The following tasks are indicative of those performed by an employee at this level:

develop work priorities;

establish business networks;

develop teams and individuals;

analyse and present research information;

maintain business technology;

coordinate business resources;

report on financial activity;

promote products and services;

coordinate implementation of customer service strategies;

monitor a safe workplace;

promote innovation and change;

implement and monitor environmental policies;

show leadership in the workplace;

manage effective workplace relationships;

lead work teams;

implement operational plan;

implement workplace information system;

implement continuous improvement;

develop teams and individuals;

produce complex texts from shorthand notes;

produce complex business documents;

develop and use complex databases;

develop and use complex spreadsheets;

organise meetings;

organise business travel;

administer projects; and

prepare financial reports.

An employee who holds a Certificate IV in Business or equivalent would be classified at this level when employed to perform the functions in the role definition and taking into account the indicative tasks.

A.3.5 Clerical and Administration Employee Level 5

(a) Role definition

An employee at this level:

may be responsible for the planning and management of the work of others;

applies knowledge with substantial depth in some areas, and a range of skills which may be varied or highly specific;

applies knowledge and skills independently and non-routinely; and

exercises considerable judgment and initiative.

(b) Indicative tasks

The following tasks are indicative of those performed by an employee at this level:

manage personal work priorities and professional development;

provide leadership in the workplace;

establish effective workplace relationships;

facilitate work teams;

manage operational plan;

manage workplace information systems;

manage quality customer service;

ensure a safe workplace;

promote continuous improvement;

facilitate and capitalise on change and innovation;

develop a workplace learning environment;

manage the establishment and maintenance of a workgroup network;

manage meetings;

plan or review administration systems;

manage payroll; and

manage business document design and development.

An employee who holds a Diploma which is recognized within the Business Services Training Package or equivalent would be classified at this level when employed to perform the functions in the role definition and taking into account the indicative tasks.

A.3.6 Interpretation-Indicative tasks

The indicative tasks set out in A.3 are aligned to the units of competency in Business Services Training Australia's endorsed competency standards in the Business Services Training Package (BSB2001). In the event of a dispute over the meaning of the indicative tasks the relevant standards will be used to assist interpretation.

A.4 Technical stream classifications

A.4.1 Telecommunications Trainee

(a) A Telecommunications Trainee is engaged in a course of training and development (other than through a new apprenticeship/traineeship) to enable them to perform technical functions in the telecommunications industry.

(b) An employee at this level would not normally perform technical functions without direct/immediate supervision.

A.4.2 Telecommunications Technical Employee

(a) Specialisations

Telecommunications Technical Employee (Cabling); and

Telecommunications Technical Employee (Customer Access Network).

(b) Telecommunications Technical Employee (Cabling)

(i) Role definition

A Telecommunications Technical Employee (Cabling) performs a prescribed range of functions involving known routines and procedures and accountability for the quality of outcomes. An employee in this role installs telecommunications and data cabling and cabling products on customer premises in accordance with Australian Communications Authority requirements under the auspices of the industry registration regime.

(ii) Indicative tasks

The following tasks are indicative of those performed by an employee at this level:

install cable support systems;

place and secure cable;

terminate metallic conductor cable;

install functional and protective telecommunications earthing system;

joint copper cable;

alter services to existing cable system; and

organise and monitor cabling to ensure compliance with regulatory and industry standards.

(iii) Qualifications

An employee who holds a Certificate II in Telecommunications Cabling or equivalent would be classified at this level when employed to perform the functions in the role definition and taking into account the indicative tasks.

(i) Role definition

A Telecommunications Technical Employee (Customer Access Network) is employed to perform a prescribed range of functions involving known routines and procedures and accountability for the quality of outcomes.

An employee at this level installs telecommunications cabling and cabling support resources and equipment in enterprise owned customer access networks in accordance with specific enterprise requirements.

(ii) Indicative tasks

The following tasks are indicative of those performed by an employee at this level:

follow occupational health and safety policy and procedures;

use hand and power tools;

work effectively in a telecommunications technology team;

haul underground cable;

install telecommunications service to a building;

construct underground enclosures;

joint metallic cable;

splice optic fibre cable;

joint and terminate coaxial cable;

install an above ground equipment enclosure;

erect cable supports; and

fix aerial cable.

(iii) Qualifications

An employee who holds a Certificate II in Telecommunications (Access Network) or equivalent would be classified at this level when employed to perform the functions in the role definition and taking into account the indicative tasks.

A.4.3 Telecommunications Technician (Cabling and Customer Premises Equipment)

(a) Role definition

A Telecommunications Technician (Cabling and Customer Premises Equipment) performs a defined range of skilled operations, usually within a range of broader related activities involving known routines, methods and procedures, where some discretion is required in the selection of equipment, services or contingency measures and within known time constraints.

An employee in this role is involved in:

the installation of telecommunications and data cabling and cabling products on customer premises in accordance with Australian Communications Authority requirements under the auspices of the industry registration regime; and

the installation of voice and data telecommunications equipment.

This role includes assessing installation requirements, planning and performing installations, testing installed equipment and fault finding. It involves a degree of autonomy and may include some supervision of others.

(b) Indicative tasks

The following tasks are indicative of those performed by an employee at this level:

install cable support systems;

place and secure cable;

terminate metallic conductor cable;

place, secure and terminate structured cabling twisted pair for certification;

place, secure and terminate optical fibre cable;

place, secure and terminate coaxial cable;

install functional and protective telecommunications earthing system;

alter services to existing cable system;

organise and monitor cabling to ensure compliance with regulatory and industry standards;

install Customer Premises Equipment (CPE) systems and equipment;

cut over new CPE systems and equipment;

hand over systems and equipment;

complete all administrative work associated with CPE activity.

An employee who holds a Certificate III in Telecommunications Cabling and Customer Premises Equipment or equivalent would be classified at this level when employed to perform the functions in the role definition and taking into account the indicative tasks.

A.4.4 Advanced Telecommunications Technician

(a) Specialisations

Advanced Telecommunications Technician (Telecommunications Access Planning);

Advanced Telecommunications Technician (Engineering); and

Advanced Telecommunications Technician (Telecommunications Computer Systems).

(b) Advanced Telecommunications Technician (Telecommunications Access Planning)

(i) Role definition

An Advanced Telecommunications Technician (Telecommunications Access Planning) performs a broad range of skilled applications including requirements to evaluate and analyse current practices, develop new criteria and procedure for performing current practices and provision of some leadership and guidance to others in the application and planning of the skills.

This role is concerned with planning the development of the customer access network infrastructure. The role requires an in-depth understanding of the access network, the capacity to develop planned additions and rectifications to the access network, as well as the ability to monitor the implementation of those plans.

(ii) Indicative tasks

The following tasks are indicative of those performed by an employee at this level:

apply knowledge of Access Network Architecture and Core Components;

apply knowledge of the internal and external influences upon the enterprise and the telecommunications industry;

plan the Access Network;

apply skills in risk management;

apply skills in scope management;

brief the project;

manage effective workplace relationships;

contribute to effective workplace relationships;

deliver training sessions; and

review training.

(iii) Qualifications

An employee who holds a Certificate IV in Telecommunications Access Planning or equivalent would be classified at this level when employed to perform the functions in the role definition and taking into account the indicative tasks.

(i) Role definition

An Advanced Telecommunications Technician (Engineering) performs a broad range of skilled applications including requirements to evaluate and analyse current practices, develop new criteria and procedures for performing current practices and provision of some leadership and guidance to others in the application and planning of the skills. An employee in this role is involved in installing telecommunications and data communications equipment.

This role includes planning and performing installations, testing installed equipment and fault finding.

(ii) Indicative tasks

The following tasks are indicative of those performed by an employee at this level:

follow occupational health and safety policy and procedures;

use hand and power tools;

work effectively in a telecommunications technology team;

plan assessment;

conduct assessment;

review assessment;

identify requirements for customers' telecommunications equipment;

prepare design drawings and specifications for a cable installation;

estimate and quote on customer equipment installation;

schedule and supply cable installation;

supervise cabling project;

organise resources;

undertake a civil site survey;

organise material supply;

assign a transmission path;

schedule resources;

schedule CPE installation;

install radio controlled CPE;

install PC based CPE system programs;

install an antenna/wave guide;

test cable bearers;

effect changes to existing CPE systems and equipment;

cutover CPE additions, moves and changes;

complete network equipment/software upgrades;

commission an electronic system;

schedule CPE maintenance;

undertake preventive maintenance (CPE systems and equipment);

perform tests and fault diagnosis on remote from the customer premises;

locate and rectify CPE faults on site, on first-in basis;

monitor, analyse and action telecommunications network alarms;

undertake routine maintenance of the telecommunications network;

undertake remote repair of network faults;

locate and rectify network faults on a first-in basis;

undertake outage management;

conduct radio frequency measurements;

conduct field tests of radio/wireless networks;

remotely locate and identify cable network faults;

locate and diagnose cable faults;

locate and diagnose electronic faults; and

repair electronic faults.

(iii) Qualifications

An employee who holds a Certificate IV in Telecommunications Engineering or equivalent would be classified at this level when employed to perform the functions in the role definition and taking into account the indicative tasks.

(d) Advanced Telecommunications Technician (Telecommunications Computer Systems)

(i) Role definition

An Advanced Telecommunications Technician (Telecommunications Computer Systems) performs a broad range of skilled applications including requirements to evaluate and analyse current practices, develop new criteria and procedures for performing current practices and provision of some leadership and guidance to others in the application and planning of the skills.

An employee in this role is involved in:

installing telecommunications computer equipment and telecommunications computer systems; and

installing telecommunications data communications equipment.

This role includes planning and performing installations, testing installed equipment and fault finding.

(ii) Indicative tasks The following tasks are indicative of those performed by an employee at this level:

install PC based CPE system programs;

effect changes to existing CPE systems and equipment;

complete equipment/software upgrades;

locate and rectify CPE faults on site, on a first-in basis;

locate and rectify network faults on a first-in basis;

cutover CPE additions, moves and changes;

locate and diagnose cable faults;

locate and diagnose electronic faults; and

repair electronic faults.

(iii) Qualifications

An employee who holds a Certificate IV in Telecommunications Computer Systems or equivalent would be classified at this level when employed to perform the functions in the role definition and taking into account the indicative tasks.

A.4.5 Principal Telecommunications Technician

(a) Specialisations:

Principal Telecommunications Technician (Engineering); and

Principal Telecommunications Technician (Telecommunications Computer Systems).

(b) Principal Telecommunications Technician (Engineering)

(i) Role definition

A Principal Telecommunications Technician (Engineering) performs work in a self-directed manner and applies knowledge and skills, with substantial depth in some areas where judgment is required in planning and selecting appropriate equipment, services and techniques for self and others.

An employee in this role is involved in:

the installation and management of telecommunications computer equipment and telecommunications computer systems; and

the installation and management of data communications equipment. This role includes assessing installation requirements, planning and performing installations, testing installed equipment and fault finding. It involves a high degree of autonomy and may include some supervision of others.

(ii) Indicative tasks

The following tasks are indicative of those performed by an employee at this level:

provide high level consultancy and technical support in the CPE sector;

develop and deliver training associated with new and/or modified products;

develop and deliver technical information to all company staff;

develop CPE installation project plans;

prepare a project brief;

design a telecommunications project;

design an electronic network;

prepare project specifications;

acceptance test new systems and equipment;

commission telecommunications network equipment;

integrate new systems and equipment into the telecommunications network;

cutover new and/or replacement network equipment;

complete equipment/software upgrades;

locate and rectify complex CPE system and equipment faults;

provide expert advice and support on very complex CPE faults;

analyse and organise repair of complex telecommunications network faults;

undertake outage management;

conduct tests on handset enhancements and international roaming agreements;

develop software;

use Photonics devices;

integrate specialised Photonics devices into telecommunications systems;

use a virtual instrument;

perform Photonics laboratory techniques;

configure and cutover a WDM system;

administer a data communication (LAN or WAN) network; and

test and measure mobile phone performance.

(iii) Qualifications

An employee who holds a Diploma in Telecommunications Engineering or equivalent would be classified at this level when employed to perform the functions in the role definition and taking into account the indicative tasks.

(i) Role definition

A Principal Telecommunications Technician (Telecommunications Computer Systems) performs work in a self-directed manner and applies knowledge and skills, with substantial depth in some areas where judgment is required in planning and selecting appropriate equipment, services and techniques for self and others.

An employee in this role is involved in:

the installation and management of telecommunications computer equipment and telecommunications computer systems; and

the installation and management of data communications equipment.

This role includes assessing installation requirements, planning and performing installations, testing installed equipment and fault finding. It involves a high degree of autonomy and may include some supervision of others.

(ii) Indicative tasks

The following tasks are indicative of those performed by an employee at this level:

acceptance test new systems and equipment;

integrate new systems and equipment into the telecommunications network;

cutover new and/or replacement network equipment;

locate and rectify complex CPE system and equipment faults; and

develop software.

(iii) Qualifications

An employee who holds a Diploma of Telecommunications Computer Systems or equivalent would be classified at this level when employed to perform the functions in the role definition and taking into account the indicative tasks.

A.4.6 Telecommunications Associate

(a) Specialisations:

Telecommunications Associate (Engineering); and

Telecommunications Associate (Telecommunications Computer Systems).

(b) Telecommunications Associate (Engineering)

(i) Role definition

A Telecommunications Associate (Engineering) performs work involving the application of a significant range of fundamental principles and complex techniques across a wide and often unpredictable variety of contexts in relation to either varied or highly specific functions. Contribution to the development of a broad plan, budget or strategy is involved and accountability and responsibility for self and others in achieving the outcomes is involved.

An employee in this role is involved in:

design, installation and management of telecommunications equipment and systems; and

design, installation and management of data communications equipment.

This role includes assessing installation requirements, designing systems, planning and performing installations, testing installed equipment and fault finding. It involves a high degree of autonomy and may include some supervision of others.

(ii) Indicative tasks

The following tasks are indicative of those performed by an employee at this level:

plan the development and growth of the telecommunications network;

forecast service demand;

prepare a project brief;

develop project management plan;

prepare a detailed design brief;

undertake qualification testing of new or enhanced equipment and systems;

undertake system administration;

undertake network traffic management;

co-ordinate fault rectification and restoration of service following network outages;

ensure that network changes are implemented as planned with minimal impact to the customer;

undertake network performance analysis;

undertake management of the common channel signalling network;

analyse and organise repair of the most complex telecommunications network faults;

verify new software/hardware releases;

monitor the capacity of, and recommend changes to, the mobile network;

create code for applications; and

prepare a detailed design for a communication network.

(iii) Qualifications

An employee who holds an Advanced Diploma in Telecommunications Engineering or equivalent would be classified at this level when employed to perform the functions in the role definition and taking into account the indicative tasks.

(i) Role definition

A Telecommunications Associate (Telecommunications Computer Systems) performs work involving the application of a significant range of fundamental principles and complex techniques across a wide and often unpredictable variety of contexts in relation to either varied or highly specific functions. Contribution to the development of a broad plan, budget or strategy is involved and accountability and responsibility for self and others in achieving the outcomes is involved.

An employee in this role is involved in:

design, installation and management of telecommunications computer equipment and systems; and

design, installation and management of data communications equipment.

(ii) Indicative tasks

The following tasks are indicative of those performed by an employee at this level:

undertake qualification testing of new or enhanced equipment and systems;

undertake system administration;

undertake network traffic management;

undertake network performance analysis;

create code for applications; and

prepare a detailed design for a communication network.

(iii) Qualifications

An employee who holds an Advanced Diploma in Telecommunications Computer Systems or equivalent would be classified at this level when employed to perform the functions in the role definition and taking into account the indicative tasks.

A.4.7 Interpretation-Indicative tasks

The indicative tasks set out in A.4 are aligned to the units of competency in the Information Technology and Telecommunications Industry Training Advisory Board's endorsed competency standards in the Telecommunications Training Package (ICT2002). In the event of a dispute over the meaning of the indicative tasks the relevant standards will be used to assist interpretation.

Schedule B-Summary of Hourly Rates of Pay

B.1 Ordinary hourly rate

B.1.1 Ordinary hourly rate is the minimum hourly rate of pay for an employee plus any allowance payable for all purposes to which the employee is entitled. Where an allowance is payable for all purposes in accordance with clause 18.3(a), this forms part of the employee's ordinary hourly rate and must be added to the minimum hourly rate prior to calculating penalties and overtime.

B.1.2 The rates in the tables below are based on the minimum hourly rates in accordance with clause 15.1. Consistent with clause B.1.1, all-purpose allowances need to be added to the rates in the table where they are applicable.

B.2 Full-time and part-time adult employees

B.2.1 Full-time and part-time employees other than shiftworkers-ordinary and penalty rates

Employee classification			Ordinary  Saturday   		Public
					hours	  before 7.00 am or     holidays
						  after 1.00 pm & 
						  Sunday - all day 	
					% of ordinary hourly rate1
					100%	   150%	                250%
					$	   	$		$
Customer Contact Trainee		22.77		34.16		56.93
Customer Contact Officer Level 1	23.52		35.28		58.80
Customer Contact Officer Level 2	24.76		37.14		61.90
Principal Customer Contact Specialist	26.09		39.14		65.23
Customer Contact Team Leader		27.02		40.53		67.55
Principal Customer Contact Leader	28.97		43.46		72.43
Clerical and Administration Level 1	22.77		34.16		56.93
Clerical and Administration Level 2	23.52		35.28		58.80
Clerical and Administration Level 3	24.76		37.14		61.90
Clerical and Administration Level 4	27.02		40.53		67.55
Clerical and Administration Level 5	28.97		43.46		72.43
Telecommunications Trainee		22.77		34.16		56.93
Telecommunications Technical Employee	24.76		37.14		61.90
Telecommunications Technician		26.29		39.44		65.73
Advanced Telecommunications Technician	27.02		40.53		67.55
Principal Telecommunications Technician	28.97		43.46		72.43
Telecommunications Associate		31.30		46.95		78.25

1 Rates in table are calculated based on the minimum hourly rate, see clauses B.1.1 and B.1.2.

B.2.2 Full-time and part-time employees-shiftworkers-ordinary and penalty rates

Employee classification			Ordins	After	Perm	Sat 	Public 
					Hours	noon $	night	before  holiday
						night	shift	7am or  afternoon
						shift		after   & night
								1pm &   shift
								Sunday
								all day
					% of ordinary hourly rate1
					100%	115%	130%	150%	200%
					$	$	$	$	$
Customer Contact Trainee		22.77	26.19	29.60	34.16	45.54
Customer Contact Officer Level 1	23.52	27.05	30.58	35.28	47.04
Customer Contact Officer Level 2	24.76	28.47	32.19	37.14	49.52
Principal Customer Contact Specialist	26.09	30.00	33.92	39.14	52.18
Customer Contact Team Leader		27.02	31.07	35.13	40.53	54.04
Principal Customer Contact Leader	28.97	33.32	37.66	43.46	57.94
Clerical and Administration Level 1	22.77	26.19	29.60	34.16	45.54
Clerical and Administration Level 2	23.52	27.05	30.58	35.28	47.04
Clerical and Administration Level 3	24.76	28.47	32.19	37.14	49.52
Clerical and Administration Level 4	27.02	31.07	35.13	40.53	54.04
Clerical and Administration Level 5	28.97	33.32	37.66	43.46	57.94
Telecommunications Trainee		22.77	26.19	29.60	34.16	45.54
Telecommunications Technical Employee	24.76	28.47	32.19	37.14	49.52
Telecommunications Technician		26.29	30.23	34.18	39.44	52.58
Advanced Telecommunications Technician	27.02	31.07	35.13	40.53	54.04
Principal Telecommunications Technician	28.97	33.32	37.66	43.46	57.94
Telecommunications Associate		31.30	36.00	40.69	46.95	62.60

1 Rates in table are calculated based on the minimum hourly rate, see clauses B.1.1 and B.1.2.

B.2.3 Full-time and part-time employees-overtime rates

Employee classification			Monday	Monday	Public	Public
					Sunday	Sunday	holiday	holidays 
					first 	after	(day	(afternoon
					2 hours	3 hours work)   & night
								work)	
					% of ordinary hourly rate1
					150%	200%	250%	200%
					$	$	$	$
Customer Contact Trainee		34.16	45.54	56.93	45.54
Customer Contact Officer Level 1	35.28	47.04	58.80	47.04
Customer Contact Officer Level 2	37.14	49.52	61.90	49.52
Principal Customer Contact Specialist	39.14	52.18	65.23	52.18
Customer Contact Team Leader		40.53	54.04	67.55	54.04
Principal Customer Contact Leader	43.46	57.94	72.43	57.94
Clerical and Administration Level 1	34.16	45.54	56.93	45.54
Clerical and Administration Level 2	35.28	47.04	58.80	47.04
Clerical and Administration Level 3	37.14	49.52	61.90	49.52
Clerical and Administration Level 4	40.53	54.04	67.55	54.04
Clerical and Administration Level 5	43.46	57.94	72.43	57.94
Telecommunications Trainee		34.16	45.54	56.93	45.54
Telecommunications Technical Employee	37.14	49.52	61.90	49.52
Telecommunications Technician		39.44	52.58	65.73	52.58
Advanced Telecommunications Technician	40.53	54.04	67.55	54.04
Principal Telecommunications Technician	43.46	57.94	72.43	57.94
Telecommunications Associate		46.95	62.60	78.25	62.60

1 Rates in table are calculated based on the minimum hourly rate, see clauses B.1.1 and B.1.2.

B.3 Casual adult employees

B.3.1 Casual employees other than shiftworkers-ordinary and penalty rates

Employee classification			Ordinary hours	Saturday - 	Public 
							before 7am 	holidays
							or after 1pm 
							& Sunday 
							- all day
					% of ordinary hourly rate1
					125%	175%	275%
					$	$	$	
Customer Contact Trainee		28.46	39.85	62.62
Customer Contact Officer Level 1	29.40	41.16	64.68
Customer Contact Officer Level 2	30.95	43.33	68.09
Principal Customer Contact Specialist	32.61	45.66	71.75
Customer Contact Team Leader		33.78	47.29	74.31
Principal Customer Contact Leader	36.21	50.70	79.67
Clerical and Administration Level 1	28.46	39.85	62.62
Clerical and Administration Level 2	29.40	41.16	64.68
Clerical and Administration Level 3	30.95	43.33	68.09
Clerical and Administration Level 4	33.78	47.29	74.31
Clerical and Administration Level 5	36.21	50.70	79.67
Telecommunications Trainee		28.46	39.85	62.62
Telecommunications Technical Employee	30.95	43.33	68.09
Telecommunications Technician		32.86	46.01	72.30
Advanced Telecommunications Technician	33.78	47.29	74.31
Principal Telecommunications Technician	36.21	50.70	79.67
Telecommunications Associate		39.13	54.78	86.08

1 Rates in table are calculated based on the minimum hourly rate, see clauses B.1.1 and B.1.2.

B.3.2 Casual employees-shiftworkers-ordinary and penalty rates

Employee classification			Ordin	After	Perm	Sat	Public
					hours	noon & 	Night	before	holidays
						night 	shift	7am or  afternoon
						shift		after   & night
								1pm &   shift
								Sunday
								all day	
					% of ordinary hourly rate1
					125%	140%	155%	175%	225%
					$	$	$	$	$
Customer Contact Trainee		28.46	31.88	35.29	39.85	51.23
Customer Contact Officer Level 1	29.40	32.93	36.46	41.16	52.92
Customer Contact Officer Level 2	30.95	34.66	38.38	43.33	55.71
Principal Customer Contact Specialist	32.61	36.53	40.44	45.66	58.70
Customer Contact Team Leader		33.78	37.83	41.88	47.29	60.80
Principal Customer Contact Leader	36.21	40.56	44.90	50.70	65.18
Clerical and Administration Level 1	28.46	31.88	35.29	39.85	51.23
Clerical and Administration Level 2	29.40	32.93	36.46	41.16	52.92
Clerical and Administration Level 3	30.95	34.66	38.38	43.33	55.71
Clerical and Administration Level 4	33.78	37.83	41.88	47.29	60.80
Clerical and Administration Level 5	36.21	40.56	44.90	50.70	65.18
Telecommunications Trainee		28.46	31.88	35.29	39.85	51.23
Telecommunications Technical Employee	30.95	34.66	38.38	43.33	55.71
Telecommunications Technician		32.86	36.81	40.75	46.01	59.15
Advanced Telecommunications Technician	33.78	37.83	41.88	47.29	60.80
Principal Telecommunications Technician	36.21	40.56	44.90	50.70	65.18
Telecommunications Associate		39.13	43.82	48.52	54.78	70.43

1 Rates in table are calculated based on the minimum hourly rate, see clauses B.1.1 and B.1.2.

Schedule C-Summary of Monetary allowances

See clause 18-Allowances for full details of allowances payable under this award.

C.1 Wage-related allowances

C.1.1 The wage-related allowances in this award are based on the standard rate as defined in clause 2-Definitions as the minimum weekly wage rate for a Telecommunications Technical Employee in clause 15.1 = $940.90.

Allowance			Clause	% of standard rate	$	Payable
First aid allowance		18.2(a)		2.00		18.82	per week
Team leader/leading hand 
allowance-in charge of 
3-10 employees1			18.3(b)		4.39		41.31	per week
Team leader/leading hand 
allowance-in charge of 
11- 20 employees1		18.3(b)		6.54		61.53	per week
Team leader/leading hand 
allowance-in charge of more 
than 20 employees1		18.3(b)		8.41		79.12	per week

1 This allowance applies for all purposes of this award.

C.1.2 Adjustment of wage-related allowances

C.2 Expense-related allowances

C.2.1 The following expense-related allowances will be payable to employees in accordance with clauses 18.4 and 18.5:

Allowance				Clause		$	Payable
Vehicle allowance			18.4(a)		 0.91	per kilometre
Meal allowance				18.4(c)(i)	15.22	per occasion
Distant work/travelling time payment
	-meal expenses			18.4(f)(ii)	14.94	per meal
Tool allowance-Technicians (Apprentices
tool allowance paid on percentage basis 
set out in clause 15.3(m))		18.5(b)(i)	16.98	per week

C.2.2 Adjustment of expense-related allowances

(a) At the time of any adjustment to the standard rate, each expense-related allowance will be increased by the relevant adjustment factor. The relevant adjustment factor for this purpose is the percentage movement in the applicable index figure most recently published by the Australian Bureau of Statistics since the allowance was last adjusted.
(b) The applicable index figure is the index figure published by the Australian Bureau of Statistics for the Eight Capitals Consumer Price Index (Cat No. 6401.0), as follows:

Allowance		Applicable Consumer Price Index figure
Meal allowance		Take away and fast foods sub-group
Tool allowance		Tools and equipment for house and garden component of 
			the household appliances, utensils and tools sub-group
Vehicle allowance	Private motoring sub-group

Schedule D-School-based Apprentices

D.1 This schedule applies to school-based apprentices. A school-based apprentice is a person who is undertaking an apprenticeship in accordance with this schedule while also undertaking a course of secondary education.

D.2 A school-based apprenticeship may be undertaken in the trades covered by this award under a training agreement or contract of training for an apprentice declared or recognised by the relevant State or Territory authority.

D.3 The relevant minimum wages for full-time junior and adult apprentices provided for in this award, calculated hourly, will apply to school-based apprentices for total hours worked including time deemed to be spent in off-the-job training.

D.4 For the purposes of clause D.3, where an apprentice is a full-time school student, the time spent in off-the-job training for which the apprentice must be paid is 25% of the actual hours worked each week on-the-job. The wages paid for training time may be averaged over the semester or year.

D.5 A school-based apprentice must be allowed, over the duration of the apprenticeship, the same amount of time to attend off-the-job training as an equivalent full-time apprentice.

D.6 For the purposes of this schedule, off-the-job training is structured training delivered by a Registered Training Organisation separate from normal work duties or general supervised practice undertaken on the job.

D.7 The duration of the apprenticeship must be as specified in the training agreement or contract for each apprentice but must not exceed 6 years.

D.8 School-based apprentices progress through the relevant wage scale at the rate of 12 months progression for each 2 years of employment as an apprentice, or at the rate of competency based progression if provided for in this award.

D.9 The apprentice wage scales are based on a standard full-time apprenticeship of 4 years (unless the apprenticeship is of 3 years duration), or stages of competency based progression if provided for in this award. The rate of progression reflects the average rate of skill acquisition expected from the typical combination of work and training for a school-based apprentice undertaking the applicable apprenticeship.

D.10 If an apprentice converts from school-based to full-time, the successful completion of competencies (if provided for in this award) and all time spent as a full-time apprentice will count for the purposes of progression through the relevant wage scale in addition to the progression achieved as a school-based apprentice.

D.11 School-based apprentices are entitled pro rata to all of the other conditions in this award.

Schedule E-Supported Wage System

E.1 This schedule defines the conditions which will apply to employees who because of the effects of a disability are eligible for a supported wage under the terms of this award.

E.2 In this schedule:

approved assessor means a person accredited by the management unit established by the Commonwealth under the supported wage system to perform assessments of an individual's productive capacity within the supported wage system.

assessment instrument means the tool provided for under the supported wage system that records the assessment of the productive capacity of the person to be employed under the supported wage system.

disability support pension means the Commonwealth pension scheme to provide income security for persons with a disability as provided under the Social Security Act 1991 (Cth), as amended from time to time, or any successor to that scheme.

relevant minimum wage means the minimum wage prescribed in this award for the class of work for which an employee is engaged.

supported wage system (SWS) means the Commonwealth Government system to promote employment for people who cannot work at full award wages because of a disability, as documented in the Supported Wage System Handbook. The Handbook is available from the following website: www.jobaccess.gov.au.

SWS wage assessment agreement means the document in the form required by the Department of Social Services that records the employee's productive capacity and agreed wage rate.

E.3 Eligibility criteria

E.3.1 Employees covered by this schedule will be those who are unable to perform the range of duties to the competence level required within the class of work for which the employee is engaged under this award, because of the effects of a disability on their productive capacity and who meet the impairment criteria for receipt of a disability support pension.

E.3.2 This schedule does not apply to any existing employee who has a claim against the employer which is subject to the provisions of workers compensation legislation or any provision of this award relating to the rehabilitation of employees who are injured in the course of their employment.

E.4 Supported wage rates

E.4.1 Employees to whom this schedule applies will be paid the applicable percentage of the relevant minimum wage according to the following schedule:

	Assessed capacity (clause E.5)		Relevant minimum wage
		%					%
		10	10
		20	20
		30	30
		40	40
		50	50
		60	60
		70	70
		80	80
		90	90

E.4.2 Provided that the minimum amount payable must be not less than $95 per week.

E.4.3 Where an employee's assessed capacity is 10%, they must receive a high degree of assistance and support.

E.5 Assessment of capacity

E.5.1 For the purpose of establishing the percentage of the relevant minimum wage, the productive capacity of the employee will be assessed in accordance with the SWS by an approved assessor, having consulted the employer and employee and, if the employee so desires, a union which the employee is eligible to join.

E.5.2 All assessments made under this schedule must be documented in an SWS wage assessment agreement, and retained by the employer as a time and wages record in accordance with the Act.

E.6 Lodgement of SWS wage assessment agreement

E.6.1 All SWS wage assessment agreements under the conditions of this schedule, including the appropriate percentage of the relevant minimum wage to be paid to the employee, must be lodged by the employer with the Fair Work Commission.

E.6.2 All SWS wage assessment agreements must be agreed and signed by the employee and employer parties to the assessment. Where a union which has an interest in the award is not a party to the assessment, the assessment will be referred by the Fair Work Commission to the union by certified mail and the agreement will take effect unless an objection is notified to the Fair Work Commission within 10 working days.

E.7 Review of assessment

The assessment of the applicable percentage should be subject to annual or more frequent review on the basis of a reasonable request for such a review. The process of review must be in accordance with the procedures for assessing capacity under the SWS.

E.8 Other terms and conditions of employment

Where an assessment has been made, the applicable percentage will apply to the relevant minimum wage only. Employees covered by the provisions of this schedule will be entitled to the same terms and conditions of employment as other workers covered by this award on a pro rata basis.

E.9 Workplace adjustment

An employer wishing to employ a person under the provisions of this schedule must take reasonable steps to make changes in the workplace to enhance the employee's capacity to do the job. Changes may involve re-design of job duties, working time arrangements and work organisation in consultation with other workers in the area.

E.10 Trial period

E.10.1 In order for an adequate assessment of the employee's capacity to be made, an employer may employ a person under the provisions of this schedule for a trial period not exceeding 12 weeks, except that in some cases additional work adjustment time (not exceeding 4 weeks) may be needed.

E.10.2 During that trial period the assessment of capacity will be undertaken and the percentage of the relevant minimum wage for a continuing employment relationship will be determined.

E.10.3 The minimum amount payable to the employee during the trial period must be no less than $95 per week.

E.10.4 Work trials should include induction or training as appropriate to the job being trialled.

E.10.5 Where the employer and employee wish to establish a continuing employment relationship following the completion of the trial period, a further contract of employment will be entered into based on the outcome of assessment under clause E.5.

Schedule F-Agreement for Time Off Instead of Payment for Overtime

Link to PDF copy of Agreement for Time Off Instead of Payment for Overtime.

Name of employee: _____________________________________________
Name of employer: _____________________________________________
The employer and employee agree that the employee may take time off instead of being paid for the following amount of overtime that has been worked by the employee:
Date and time overtime started: ___/___/20___ ____ am/pm
Date and time overtime ended: ___/___/20___ ____ am/pm
Amount of overtime worked: _______ hours and ______ minutes
The employer and employee further agree that, if requested by the employee at any time, the employer must pay the employee for overtime covered by this agreement but not taken as time off. Payment must be made at the overtime rate applying to the overtime when worked and must be made in the next pay period following the request.
Signature of employee: ________________________________________
Date signed: ___/___/20___

Name of employer representative: ________________________________________
Signature of employer representative: ________________________________________
Date signed: ___/___/20_

Schedule G-Agreement to Take Annual Leave in Advance

Link to PDF copy of Agreement to Take Annual Leave in Advance.

Name of employee: _____________________________________________
Name of employer: _____________________________________________
The employer and employee agree that the employee will take a period of paid annual leave before the employee has accrued an entitlement to the leave:
The amount of leave to be taken in advance is: ____ hours/days
The leave in advance will commence on: ___/___/20___
Signature of employee: ________________________________________
Date signed: ___/___/20___
Name of employer representative: ________________________________________
Signature of employer representative: ________________________________________
Date signed: ___/___/20___

[If the employee is under 18 years of age - include:]
I agree that:
if, on termination of the employee's employment, the employee has not accrued an entitlement to all of a period of paid annual leave already taken under this agreement, then the employer may deduct from any money due to the employee on termination an amount equal to the amount that was paid to the employee in respect of any part of the period of annual leave taken in advance to which an entitlement has not been accrued.
Name of parent/guardian: ________________________________________
Signature of parent/guardian: ________________________________________
Date signed: ___/___/20___

Schedule H-Agreement to Cash Out Annual Leave

Link to PDF copy of Agreement to Cash Out Annual Leave.

Name of employee: _____________________________________________
Name of employer: _____________________________________________
The employer and employee agree to the employee cashing out a particular amount of the employee's accrued paid annual leave:
The amount of leave to be cashed out is: ____ hours/days
The payment to be made to the employee for the leave is: $_______ subject to deduction of income tax/after deduction of income tax (strike out where not applicable)
The payment will be made to the employee on: ___/___/20___
Signature of employee: ________________________________________
Date signed: ___/___/20___

Name of employer representative: ________________________________________
Signature of employer representative: ________________________________________
Date signed: ___/___/20___

Include if the employee is under 18 years of age:
Name of parent/guardian: ________________________________________
Signature of parent/guardian: ________________________________________
Date signed: ___/___/20___

Schedule I-Part-day Public Holidays

I.1 This schedule operates where this award otherwise contains provisions dealing with public holidays that supplement the NES.

I.2 Where a part-day public holiday is declared or prescribed between 6.00 pm and midnight, or 7.00 pm and midnight on Christmas Eve (24 December in each year) or New Year's Eve (31 December in each year) the following will apply on Christmas Eve and New Year's Eve and will override any provision in this award relating to public holidays to the extent of the inconsistency:
(a) All employees will have the right to refuse to work on the part-day public holiday if the request to work is not reasonable or the refusal is reasonable as provided for in the NES.
(b) Where a part-time or full-time employee is usually rostered to work ordinary hours on the declared or prescribed part-day public holiday but as a result of exercising their right under the NES does not work, they will be paid their ordinary rate of pay for such hours not worked.
(c) Where a part-time or full-time employee is usually rostered to work ordinary hours on the declared or prescribed part-day public holiday but as a result of being on annual leave does not work, they will be taken not to be on annual leave during the hours of the declared or prescribed part-day public holiday that they would have usually been rostered to work and will be paid their ordinary rate of pay for such hours.
(d) Where a part-time or full-time employee is usually rostered to work ordinary hours on the declared or prescribed part-day public holiday, but as a result of having a rostered day off (RDO) provided under this award, does not work, the employee will be taken to be on a public holiday for such hours and paid their ordinary rate of pay for those hours.
(e) Excluding annualised wage arrangement employees to whom clause I.2(f) applies, where an employee works any hours on the declared or prescribed part-day public holiday they will be entitled to the appropriate public holiday penalty rate (if any) in this award for those hours worked.
(f) Where an employee is paid an annualised wage arrangement under the provisions of this award and is entitled under this award to time off in lieu or additional annual leave for work on a public holiday, they will be entitled to time off in lieu or pro-rata annual leave equivalent to the time worked on the declared or prescribed part-day public holiday.
(g) An employee not rostered to work on the declared or prescribed part-day public holiday, other than an employee who has exercised their right in accordance with clause I.2(a), will not be entitled to another day off, another day's pay or another day of annual leave as a result of the part-day public holiday.

I.3 An employer and employee may agree to substitute another part-day for a part-day that would otherwise be a part-day public holiday under the NES.

I.4 This schedule is not intended to detract from or supplement the NES.