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TELSTRA 2019 CFW 6 JOB DESCRIPTIONS


TELSTRA CORE JOB DESCRIPTION

Customer Field Workstream - Band 7

Job Title: Installer & Repairer
Workstream: CFW
Band: 7
Reports To: Team Leader

CFW7 (Installer & Repairer) Core JD - (PDF)

JOB PURPOSE

1. Primary Role

Without immediate supervision or direction undertake the full range of end to end installation, repair and maintenance functions associated to telecommunications products and services, to meet customers expectations and service commitments and maximize network profitability and revenue.

2. Typical Functions

Typically an individual performing this role would be required to undertake very complex prescribed diagnostics and programming of services and networks in the field and determine the course of action from a wide range of variable solutions.

Typical functions could include, but not exclusive to:

1. Specialist complex repair of CPE (eg PABX, Data, Media & Broadcast Services, associated Exchange elements).

2. Highly specialist complete Repair and Maintenance Repair and Maintenance of Network and Service affecting Faults and Isolations associated to Switches and Transmission activities (eg difficult and complex fault rectification, outage recovery, complex switch fault rectification, DRCS, RIM, S12, AXE and Customer Radio)

QUALIFICATION/EXPERIENCE LEVEL - DESIRABLE


JOB PURPOSE


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