39.1 Part-time Employees:
39.1.1 are engaged to work for a regular, specified number of hours averaging less than 38 hours per week. The minimum shift period is four hours;
39.1.2 have a regular pattern of work which specifies the hours and days of the week to be worked, unless otherwise agreed; and
39.1.3 have daily commencement and finishing times, unless otherwise agreed.
These provisions shall be provided to the Employee in writing at the commencement of employment into a Part-time position and any variation shall be agreed between ESTA and the Employee and recorded in writing.
39.2 Part-time Employees are paid at the ordinary hourly rate paid to Full-time Employees, in
accordance with sub Clause 21.11, for each hour worked.
39.3 Except as provided in sub clause 21.6.8, hours worked in excess of the specified Ordinary
Hours per shift and per week will be paid at Overtime rates.
39.4 Pay rates will be based on the relevant classification and skill level for the duties performed.
39.5 Part-time Employees are entitled to paid leave on a pro rata basis compared with the
Ordinary Hours for Full-time Employees, with the exception of the compassionate leave provisions which are included in clause 32.
40. Job Sharing
There is agreement in principle to the concept of job sharing, provided it is by mutual agreement and arrangement on a case by case basis under conditions agreed with the Centre Management. Provided further, that any such agreed arrangement is cost neutral as far as practicable to ESTA for the shared position.
41. Accident Pay
Where an Employee is injured and compensation is paid under the Victorian State Accident Compensation Legislation, ESTA shall pay the Employee accident makeup pay, which is the difference between the Employee's actual compensation payment and the Employee's ordinary rate of pay at the date of injury.
The maximum period of payment of accident makeup pay is 52 weeks. If the Employee has more than one period of incapacity arising from the same injury, the maximum aggregate payment for those periods is 52 weeks.
42. Industrial Training Leave
42.1 A representative nominated by a Union covered by this Agreement must be granted up to a
maximum of five days in any one calendar year per Employee group served (i.e. Police (WTC) Police (Ballarat), Ambulance (Tally Ho) Ambulance (Ballarat), Fire (Tally Ho) and Fire (Ballarat) to attend an industrial/workplace relations training course.
42.2 Further periods of leave may only be granted by the Executive Manager Operations.
42.3 Leave granted pursuant to this clause, including any related additional leave, will be subject
to the workplace requirements, but will not be unreasonably refused.
42.4 If the full quantum of training leave prescribed in sub clause 42.1 is not utilised in the
calendar year as specified, it may be utilised in part or in total in the following year.
43. Uniform
43.1 Employees must, whilst on duty (other than on approved casual clothes days), dress in the
ESTA uniform and display on their person their photo identification as provided by ESTA. The uniform for Full-time Employees (other than managers, Team Leaders, probationary
Employees, Part-time Employees, casual Employees and pregnant Employees) will com prise:
43.1.1 Trouser / skirt / pant / shorts — 3 items 43.1.2 Shirt / polo / blouse — 5 items
43.1.3 Outerwear / knitwear — 2 items
43.2 Separate but consistent provisions apply to managers, Team Leaders, probationary
Employees, Part-time Employees, casual Employees and pregnant Employees.
43.3 Uniforms will be replaced on a fair wear and tear basis. Generally, this will be after at least 2
years but will not be automatic after 2 years.
44. Salary Sacrifice
ESTA will procure a salary sacrifice provider to give Employees additional salary sacrifice options within the first year of this Agreement.
45. Amenities
ESTA will provide appliances and other equipment necessary for the consumption of meals, tea, coffee, milk, and sugar at each work location. ESTA will also provide a Union notice board at each work location.
46. Drugs and Alcohol
It is a condition of employment that Employees shall not be on ESTA premises or be involved in any operation of the business while in any way influenced by illicit drugs or any
other substances which may impair their performance, or with a blood alcohol level exceeding zero.
47. Peer Support
ESTA agrees that it will, in consultation with the Unions develop a Peer Support Program within the first year of this Agreement
48. ESTA Policies, Procedures and Protocols
ESTA shall ensure that all relevant policies, procedures and protocols are communicated in writing to Employees. Employees shall familiarise themselves with and abide by all of these provisions, especially the Standard Operating Procedures and Control Room Protocols, or equivalent.
49. Settlement of Disputes
49.1 Any dispute or grievance:
49.1.1 about matter/s pertaining to the employer/employee relationship; and/or
49.1.2 a matter arising under this Agreement; and/or
49.1.3 about the NES;
except termination of employment, shall be dealt with in the following manner:
49.1.4 Step 1: the dispute /grievance will be submitted by the Union and/or Employee(s) to the Employee's immediate supervisor or other relevant ESTA employee as appropriate to the nature of the dispute/grievance;
49.1.5 Step 2: if not resolved after Step 1, it will then be submitted to the appropriate senior ESTA employee (generally an Executive Manager Operations);
49.1.6 Step 3: if not resolved after Step 2, it shall be submitted to the Head of People and Culture or their delegate.
49.2 If after following steps in sub-clause 49.1, the dispute remains unresolved, it may be referred
to the FWC for conciliation, and where necessary, arbitration to determine the matter. The decision of the FWC must be accepted by the parties subject to any appeal available.
49.3 Any dispute or grievance regarding matters pertaining to the relationship between Unions
and ESTA shall be submitted to the Head of People and Culture or delegate. If not resolved after this, it may be referred to the FWC for conciliation and, by agreement from the parties, arbitration.
49.4 Employee(s) shall be entitled to have a representative, who may be a Union representative
present at any or all steps in this procedure.
49.5 Steps 1 to 3 in sub-clause 49.1 shall normally take place within a period of fourteen
consecutive days and disputes/grievances should be resolved at the local level where possible.
49.6 During this disputes resolution process, both ESTA and the aggrieved Employee(s) shall co
operate to ensure that these procedures are carried out expeditiously.
49.7 Until the dispute / grievance is determined, work shall continue normally in accordance with
the existing work practices before the subject matter of the dispute / grievance arose.
49.8 No party shall be prejudiced as to the final settlement by the continuance of work in
accordance with this procedure.
49.9 Resolution of occupational health and safety issues under this clause are subject to the
relevant state occupational health and safety legislation and are not subject to sub-clause 49.7.
50. Termination
50.1 Employment may be terminated by either ESTA or an Employee on the basis of the following
notice, in writing, or payment in lieu of notice:
Employee's period of continuous
service with ESTA Period of Notice by
ESTA Period of Notice by the Employee
Up to 3 years
More than 3 years but not more than 5 years
More than 5 years At least 2 weeks
At least 3 weeks
At least 4 weeks At least 2 weeks
At least 2 weeks
At least 2 weeks
The period of notice by ESTA is increased by one week if the Employee is over 45 years of age and has completed at least two years continuous service.
50.2 At the date of separation. an Employee must return to ESTA:
50.2.1 all confidential ESTA information;
50.2.2 those parts of all notes and other records based on or incorporating confidential information:
50.2.3 all ESTA's property in an Employee's possession or control, including uniform items and equipment.
50.3 The summary dismissal of any Employee shall be in accordance with ESTA's policies and
procedures which shall be consistent with the provisions of the FVV Act and FW Regulations.
50.4 Sub-clause 50.1 does not apply to casual Employees.
51. Transmission of Business
If. during or after this Agreement, the business (including a part of the business) is transmitted from ESTA ("transmittor") to another employer ("transmittee"), (whether such transmission is immediate or not) and an Employee who at the time of such transmission is an Employee of the transmittor in that business, becomes an employee of the transmittee:
51.1 the continuity of service of the employment of the Employee will be deemed not to have
been broken by reason of such transmission (for all purposes, including redundancy); and
51.2 the period of employment that the Employee has had with the transmitter, or any prior
transmittor will be deemed to be service of the Employee with the transmittee (for all purposes, including the calculation of redundancy payments).
52. Right of Entry
52.1 For the purposes of ensuring compliance with this Agreement and the FW Act, an official of a
Union who has been issued with an entry permit by the FWC pursuant to section 512 of the
FW Act will be permitted access to the workplace provided he/she complies with the provisions set out in Part 3-4 of the FW Act.
52.2 A permit holder may only enter the workplace for the purposes permitted by and in
compliance with the provisions of Part 3-4 of the FW Act.
52.3 Subject to clauses 52.1 and 52.2 a permit holder may enter the premises and shall adhere to
the principles that he/she must not intentionally hinder or obstruct any person, or otherwise act in an improper manner.
53. Inductions
53.1 Officials of the Unions that are parties to this Agreement will be able to attend induction for
new Call-takers in the relevant service for a thirty minute time period at a time to be mutually agreed between the parties.
54. Employee Representation
54.1 Employees may, by majority vote, appoint an Employee as an Employee Representative.
ESTA must be notified of any appointed Employee Representative.
54.2 The relevant Union may, in accordance with their Rules, appoint an Employee as an
Employee Representative. ESTA must be notified of any appointed Employee Representative.
54.3 Subject to clause 54.4, an Employee Representative appointed in accordance with this
clause will be granted the necessary access to the workplace and paid time during working hours to exercise their functions as customarily observed in the organization, including advice, assistance, support, representation to Employees on local, industrial and employment issues, including disputes and grievances.
54.4 An Employee Representative can only exercise their functions under clause 54.3 if they
have:
54.4.1 received prior approval of their Team Leader/Manager; and
54.4.2 notified their Team Leader/Manager of any expected absences from their usual workplace.
54,5 An Employee Representative can only exercise their functions under clause 54.3 at another
section or place of work if they have notified the Supervisor/Manager of that section or place of work of the:
54.5.1 general purpose of such visit; and
54.5.2 estimated duration of their visit.
54.6 The approval referred to in clause 54.4.1 will not be unreasonably withheld.
54.7 The Employee Representative must also inform the Team Leader/Manager of their departure
upon concluding their visit.
55. Consultation
55.1 A Consultative Committee of both the Unions and ESTA's representatives will meet as a
formal means of consulting regarding significant matters which impact or may impact on Employees or which may be potential areas of dispute.
55.2 The Consultative Committee shall consist of:
55.2.1 three representatives of management;
55.2.2 one Union delegate for each service at each site; and
55.2.3 one Union official from each of the Unions with coverage and members in ESTA.
55.3 The Committee shall meet as required and at least four times a year.
55.4 For the avoidance of doubt, consultation means the full, meaningful and frank discussion of
issues/proposals and the consideration of each party's views prior to ESTA management implementing any outcome.
55.5 Any Employee of ESTA participating in consultation as a representative of a Union/s will do
so in accordance with the following arrangements:
55.5.1 if a delegate is working during a consultation meeting, the delegate will be released from work to attend; or
55.5.2 if a delegate is not working:
(a) ESTA and the delegate will endeavour to arrange a shift swap by agreement; or
(b) if a shift swap cannot be arranged and the delegate attends on a day off, they will be paid Overtime for the duration of the meeting and reasonable travel time if the delegate needs to travel to a work location other than his or her usual place of work at their ordinary rate of pay.
55.5.3 Travel reimbursement is not payable if:
(a) a pool car is available; or
(b) it was practicable to use the pool car to carpool and it was not used. 55.5.4 ESTA will make a Myki (or equivalent) card available as an alternative.
56. Discipline
56.1 A dispute about a disciplinary matter will be dealt with under clause 49 "Settlement of
Disputes".
56.2 Formal warnings which are more than 12 months old will not be relied on in future
disciplinary actions other than in relation to repeated behaviours.
57. Service and Quality Improvements
57.1 The parties to this Agreement are committed to the clauses in Schedule 1.
58. No Extra Claims
58.1 No extra claim shall be made during the life of this Agreement.
58.2 No Employee shall suffer any reduction in pay and or conditions as a consequence of the
application of this Agreement unless otherwise specified in a clause of this Agreement. For the avoidance of doubt any Employee who is currently at Level 4 will remain at Level 4.
58.3 The Learning and Development Facilitator ("LDF") six month trial will continue under the
existing Memorandum of Understanding. This Memorandum of Understanding will not be incorporated as a term of this Agreement. Should the parties determine during the life of this Agreement to create a new LDF position, the creation of the position will not be an extra claim under this clause.
SIGNATURE OF THE PARTIES
Signed on behalf of the Emergency Services Telecommunications Authority
J Oxley, Chief Executive Officer
Signed on behalf of the Communications, Electrical, Electronic, Energy, Information, Postal, Plumbing and Allied Services Union of Australia
Signed on behalf of United Firefighters Union of Australia (Victoria Branch)
Signed on behalf of United Voice
Schedule 1
Service and Quality Improvements
1. The parties to this Agreement are committed to supporting and improving the high quality service standards provided by Employees in call-taking and dispatch services to the Victorian community.
2. The parties agree to a working party comprising of:
2.1 The relevant representatives of management;
2.2 The Union officials; and
2.3 One delegate per Union per site.
3. The parties agree that the main agenda of the working party will be to develop an assessment process in order to achieve the objectives in clause 1 of this Schedule.
4. The parties agree that a secondary agenda item for the working party will be to discuss resourcing levels.
5. The parties agree that the assessment process developed by this working group will only be implemented by mutual agreement.
Flexible working arrangements
6. During the life of this Agreement, the Unions and ESTA commit to exploring opportunities for flexible working arrangements including models for new shift arrangements and alternative rostering patterns.
Supporting technology and service improvement
7. During the life of this Agreement, the parties agree:
7.1 to explore initiatives that support the introduction of new technologies, for example,
telephony and smarter systems, that support call-taking and dispatch operations.
7.2 ESTA will seek to extend the services it provides to the community by commencing
call-taking and dispatch services for Victoria Police at Tally Ho;
7.3 that they remain committed in supporting Employees to attain and maintain Multi
skilled Employee status and increasing the number of Multi-skilled Employees to
deliver effective and efficient services to the Victorian community.
Status
Fair Work Act 2009 s.185—Enterprise agreement
Emergency Services Telecommunications Authority T/A ESTA 000 (AG2016/2647)
EMERGENCY SERVICES TELECOMMUNICATIONS AUTHORITY OPERATIONAL EMPLOYEES ENTERPRISE AGREEMENT 2015 State and Territory government administration
COMMISSIONER CRIBB MELBOURNE, 7 APRIL 2016
Application for approval of the Emergency Services Telecommunications Authority Operational Employees Enterprise Agreement 2015.
[1] An application has been made for approval of an enterprise agreement known as the Emergency Services Telecommunications Authority Operational Employees Enterprise Agreement 2015 (the Agreement). The application was made pursuant to s.185 of the Fair Work Act 2009 (the Act). It has been made by Emergency Services Telecommunications Authority T/A ESTA 000. The agreement is a single-enterprise agreement.
[2] I am satisfied that each of the requirements of ss.186, 187 and 188 as are relevant to this application for approval have been met.
[3] The United Firefighters’ Union of Australia, Communications, Electrical, Electronic, Energy, Information, Postal, Plumbing and Allied Services Union of Australia and United Voice, being bargaining representatives for the Agreement, have given notice under s.183 of the Act that they want the Agreement to cover their respective organisations. In accordance with s.201(2) of the Act I note that the Agreement covers both of these organisations.
[4] The Agreement is approved and, in accordance with s.54 of the Act, will operate from 14 April 2016. The nominal expiry date of the Agreement is 30 November 2018.
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