Construction of the Mentoring Allowance under the Enterprise Agreements
105 The task of construction starts and ends with a consideration of the words of the enterprise agreements, understood in light of the industrial context and purpose. The mentoring allowance clauses are as follows: 27
Clause 6 (Mentor Definition)
Mentor means an Employee who is responsible for and acts as a guide and adviser to another Employee during their training 1 development phase while monitoring their performance and assessing their individual learning needs and providing constructive feedback. "Mentor" also means an Employee who provides on-shift familiarisation to Employees who are complying with a prerequisite training course requirement or whilst the Employees are in training. 56
Clause 21.10.157 and Clause 25.11.158 (Mentor Allowance)
A Mentor Allowance shall be paid to all ESTA accredited Mentors while they are performing their mentoring duties. 59
106 The language of the clauses in question is unqualified. However, the Court must also consider the broader industrial context and purpose as part of the task of construction.
107 First, I do not accept that the Briginshaw standard is applicable. 60
108 These proceedings concern the interpretation of the enterprise agreements. As a matter of law, there is one true construction. If the plaintiffs are successful, the mentoring allowance is payable and ESTA are liable for it. Accordingly, there is no scope for the operation of the Briginshaw standard of proof and Hadgkiss is distinguishable. 61
109 It is ESTA's principal submission that when a WPT is requested to do mentoring, they are carrying out the duties of a WPT. Accordingly, there should be no doubly-available entitlement to payment in respect of work that can be said to derive from the nature being a Mentor or WPT.
110 In construing the agreements, the Court is entitled to consider provisions of predecessor agreements as objective context.
111 Historically, a `trainer' has always been paid an additional amount upon completing a form of training accreditation. From 1996 to 2013, the enterprise agreements provided a trainer with an annual allowance for completing the `Train the Trainer' course, or later, the Certificate IV. Until the 2015 Agreement, a `trainer' was not an employment classification but an employee who was selected.
112 The 2015 Agreement introduced the classifications of Call-Taker WPT and Call-taker and Dispatcher WPT, effective from 1 March 2017. There was no formal definition of a WPT. Instead, WPTs were entitled to an annual allowance once they completed a Certificate IV (21.6.1), or a Call-taker/Dispatcher WPT (21.8.12 to 15) salary level upon completion of the Certificate IV. 62
113 The annual training allowance then became a salary increment (WPT Increment).
114 The WPT position descriptions of 5 May 2011 and October 2016 also provide objective context as to the WPT role.63 However, ESTA submits that mentoring essentially falls within the position descriptions, citing in particular a WPTs duties to:
(a) communicate effectively and provide constructive feedback to learners;
(b) perform training needs analyses; and
(c) carry out other duties as directed within their scope of training and competence.64
115 The clauses providing the definition of Mentor and the Mentor Allowance have remained the same since the 2003 enterprise agreement. A Mentor is defined as an employee who performs either of the following functions:
(a) is responsible for and acts as a guide and adviser to another employee during their training / development phase while monitoring their performance and assessing their individual learning needs and providing constructive feedback; and
(b) provides on-shift familiarisation to employees who are complying with a prerequisite training course requirement or whilst the employees are in training. 65
116 An employee becomes an ESTA accredited mentor once they have completed a 2-hour course advising how to deliver feedback and have coaching conversations. Mentoring is usually set out in advance using the Segment roster, but it can be on an ad-hoc basis. As stated by Smith, Scanlan and Matic, a new employee is required to be mentored for five rotations (or 20 shifts) once they complete the initial training and enter the live environment.
117 Importantly, the position descriptions do not include mentoring as part of a WPT's duties. ESTA submits that this amounts to a distinction without a difference. I do not accept that proposition.
118 The 2011 and 2016 position descriptions must be considered as a whole. A key role of the WPT is to carry out RTO courses. The other responsibilities set out in the position description also make references to training - training modules, training strategies, training curriculum, training needs analyses and assessing trainee's performance. Accordingly, the matters relied upon by ESTA, such as `providing constructive feedback' and `training needs analysis', could equally be understand as referring to the formal training role of WPTs.
119 Further, the functions set out in the second definition of Mentor extend beyond the duties of a WPT in the position descriptions. On-shift familiarisation does not involve formal training. Rather, as stated by Matic and the plaintiffs in their evidence, a mentor sits with an inexperienced employee and provides guidance and support in a live environment. A mentor also fulfills a `safety net' function to the learner and ensures the call is actioned appropriated. The same analysis applies in respect of the 2017 and 2019 position descriptions and the 2019 Agreement.66
120 Similarly, the fact that ESTA may direct a WPT to perform other duties, such as mentoring, is neutral on addressing whether a WPT is entitled to be paid the mentoring allowance for such duties. The text of the agreements does not deal with the potential interaction between mentoring duties or WPT duties.
121 For the above reasons, I consider the position descriptions are largely equivocal on whether a WPT should be paid the Mentor Allowance whilst carrying out mentoring duties.
122 To further support their interpretation, ESTA submit that allowing the Mentor Allowance to WPT who carry out mentoring is akin to `double dipping'. It was submitted that such an outcome would not be objective intention of the parties to the agreements. WPTs are paid the WPT Increment regardless of the duties they perform - call taking, dispatching, training or mentoring.
123 As stated above, a trainer's entitlement to a training allowance, or WPT Increment was the completion of an accredited training course. In more recent times, as stated by Ms Smith and Matic, ESTA have paid the WPT Increment once a WPT undertakes the Certificate IV. The WPT Increment was in the same amount as the previous training allowance (allowing for inflation). This allowance was never paid to reflect the actual hours of training that were carried out. Rather, it was paid to ensure there were sufficient trainers available `on hand' to carry out workplace training.
124 The WPT role was formalised for this objective from 1 March 2017, as Ms Smith explained in her evidence.67 The fact that a WPT receives the WPT Increment, even when performing their usual call-taking or dispatch duties is consistent with such a purpose.
125 Nor do the agreements expressly refer to a mentoring component being factored into the WPT Increment. Under the agreements, a WPT remains an accredited ESTA mentor. In those circumstances, the fact that a WPT may be paid the Mentoring Allowance on top of the WPT Increment is not a plainly absurd or anomalous interpretation. Obtaining a higher qualification, or the willing to undertake one, is also consistent with receiving the WPT Increment.
126 ESTA also relies upon its historic and current practice that WPTs are not paid a mentoring allowance. Conduct of the parties subsequent to the making of the agreement cannot be used as a guide to the construction of its terms. However, evidence of a common understanding is capable of informing context if it establishes a meeting of the minds about the operation of a provision in issue.
127 In the present case, I do not consider ESTA's current practice carries much weight as objective context, if any. Further, I am not satisfied that the evidence establishes a common understanding.
128 The WPT formal position was introduced from 1 March 2017. In relation to the years prior, the height of ESTA's evidence was Ms Smith stating she was not aware of any WPT ever receiving Mentor Allowance for their WPT duties. Whilst performing WPT duties, Ms Smith's evidence was that she was paid the training allowance for `on-shift coaching and training'. As the mentoring allowance was introduced in the 2003 enterprise agreement, Ms Smith's evidence as to ESTA's practice is of little weight. In my opinion, the evidence falls short of establishing a practice that WPT who performed mentoring duties were not eligible for the mentoring allowance.
129 The height of Matic's evidence was that he not aware of ESTA ever intending to pay WPTs the Mentor Allowance. Further, of the ~60 WPT, only the plaintiffs have raised disputes and Smith had withdrawn his Fair Work Commission Complaint. In my view, the complaint evidence (or lack thereof) is more consistent with common inadvertence. Ordinarily, a failure to advance an argument as to the effect of a particular provision will not constitution evidence of a common understanding.68
130 In any event, the evidence establishes that the dispute surrounding the payment of the Mentor Allowance has been raised semi-consistently since October 2017. Both the plaintiffs and ESTA maintained their position and provided reasonable justification for its adoption. In my view, the Court is unable to draw any support for either construction from this evidence. This conclusion applies equally to Smith's withdrawal of his application after conciliation.
131 In summary, after considering the industrial purpose and context of the agreements and their predecessors, I conclude that these matters do not qualify the ordinary meaning of the Mentor Allowance clauses, namely that "a Mentor Allowance shall be paid to all ESTA accredited Mentors while they are performing their mentoring duties. As stated in King:
the text of modern award [enterprise agreements] are widely available to members of the public and should be reasonably capable of being understood and implemented by participants in the relevant industry by reference to the language of the award itself, without having to delve into the pedigree of the instrument. 69
132 Accordingly, I find that ESTA is liable to pay the Plaintiffs the Mentor Allowance under the enterprise agreements.
133 I will hear the parties on any further or consequential orders.
MAGISTRATE GREENWAY 2 June 2023
1 Messrs Tristan Morton-Pederson (Morton-Pederson), Jason Smith (Smith) and Ms Sylvia Scanlan (Scanlan).
2 The plaintiffs are entitled to commence proceedings pursuant to s 539(2) of the Fair Work Act 2009 (Cth). Further, the Communications Electrical and Plumbing Union (CEPU) is an organisation registered under the Fair Work (Registered Organisations) Act 2009 (Cth) and is entitled to represent the interests of Smith and Morton-Pederson.
3 Commenced pursuant to s 545(3) of the Fair Work Act 2009 (Cth).
4 Court Book ("CB"), page 29.
5 CB, page 73.
6 CB, Page 82.
7 Emergency Services Telecommunications Authority Operational Employees Enterprise Agreement 2015, CB, page 51. ("2015 Agreement")
8 Emergency Services Telecommunications Authority Operational Employees Enterprise Agreement 2019 Agreement. CB, page 104. ("2019 Agreement")
9 Ibid.
10 CB, pg 154 - 158.
11 CB, pg 146-147.
12 CB, pg 671-672 and 674.
13 For completeness, Morton-Pedersen received one payment for Mentoring Allowance due to an administrative error.
14 Witness Statement of Sylvia Scanlan dated 21 April 2023, 33.
15 CB, pg 719.
16 or a willingness to undertake the Certificate IV.
17 2011, 2016, 2017, 2019 and 2021 WPT position descriptions.
18 Ibid.
19 Witness Statement of Michelle Smith dated 3 October 2022. CB, pg 220.
20 Intergraph Best (Vic) Pty Ltd, Victorian Communications Centre Enterprise Agreement 1996. CB, pg 231.
21 Intergraph Best (Vic) Pty Ltd, Victorian Communications Centre Enterprise Agreement 2000. CB, pg 254.
22 Emergency Services Telecommunications Authority, Enterprise Agreement 2006 ("2006 Agreement"). CB, pg 278.
23 Emergency Services Telecommunications Authority, Enterprise Agreement 2009 ("2009 Agreement"). CB, pg 309; Emergency Services Telecommunications Authority, Enterprise Agreement 2013 ("2013 Agreement"). CB. Pg 338
24 Witness Statement of Michelle Smith dated 3 October 2023, 33, 34, 36, 37, 38, 39. CB, pg 226.
25 2015 Agreement, Clause 21.6. CB, pg 47.
26 2015 Agreement, clause 21.7. CB, pg 48.
27 2015 Agreement, clause 21.7. CB, pg 48.
28 CB, pg 48 - 50.
29 $1 more.
30 CB, pg 48 - 50.
31 2015 Agreement, clauses 21.1, 21.2. CB, pg 44 - 45; 2019 Agreement, clause 25.2. CB, pg 98.
32 2019 Agreement, cl 25.6. CB, pg 102.
33 Witness Statement of Michelle Smith dated 3 October 2022, 41. CB, page 227.
34 Witness Statement of Michelle Smith dated 3 October 2022, 45, 46, 47. CB, pg 228.
35 CB, pg 367.
36 CB, pg 369.
37 2015 Agreement, clause 25.11.
38 2015 Agreement, cl 21.10 and 2019 Agreement, cl 25.11.
39 2015 Agreement, cl 21.6.1.
40 Citing Hadgkiss v Sunland Constructions Pty Ltd & Ors (2007) 158 FCR 193, 11.
41 2015 Agreement, cl 22.2.5 and 24.7 & 2019 Agreement, cl 26.2 and 28.7.
42 CB, pg 52.
43 CB, pg 54.
44 Or Operations Learning & Development Delivery Lead.
45 2019 and 2016 WPT position descriptions, CB, pg 204 and 213.
46 2016 position description, CB, pg 213.
47 WorkPac Pty Ltd v Skene (2018) 264 FCR 536, 197.
48 Amcor Ltd v Construction, Forestry, Mining and Energy Union (2005) 222 CLR 241, 2 (Gleeson CJ and McHugh J) (Amcor), 30 (Gummow, Hayne and Heydon JJ), 66 (Kirby J).
49 [2020] FCA 123, 122 - 123; endorsed on appeal [2021] FCAFC 123, 40 - 44.
50 Ibid, 128.
51 Amcor, 96; see also Gummow, Hayne and Heydon JJ, 30.
52 Australian Nursing Federal v Tasmania (2002) FCA 1573, 54 - 56.
53 Construction, Forestry, Mining Energy Union v John Holland Pty Ltd [2010] FCAFC 90, 94, citing Short v F W Hercus Pty Ltd (1993) 40 FCR 511, 517.
54 Transport Workers Union of Australia v Linfox Australia Pty Ltd [2014] FCA 829, 95.
55 Australian Rail, Tram and Bus Industry Union v KDR Victoria Pty Ltd [2013] FCA 330.
56 CB, pg 82.
57 2015 Agreement. CB, page 51.
58 2019 Agreement. CB, page 104.
59 Ibid.
60 Briginshaw v Briginshaw (1938) 60 CLR 336.
61 Ibid; Hadgkiss v Sunland Constructions Pty Ltd & Ors [2007] FCA 346; 158 FCR 193.
62 Prior to 1 March 2017
63 This post-dates the commencement of the 2015 Agreement on 14 April 2016 but informs the 2019 Agreement. The duties set out in later position description are in substantially similar forms.
64 2016 WPT position descriptions, CB pg 213; 2011 WPT position descriptions, CB pg 209.
65 ECV 2003 Agreement.
66 2017 and 2019 position descriptions and the 2019 Agreement.
67 Witness Statement of Michelle Smith dated 3 October 2022, CB, pg 220.
68 Health Services Union v Ballarat Health Services [2011] FCA 1256, 76 (Gray J).
69 King v Melbourne Vicentre Swimming Club Inc. [2020] FCA 123, 122 - 123; endorsed on appeal [2021] FCAFC 123, 40 - 44.
Authorised by Dan Dwyer Assistant Secretary, Sue Riley Secretary
- CWU Telecommunications & Services Branches.